Senior Customer Solutions Engineer

Google; Sunnyvale (CA); On-site; USD 152,000 - 221,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Google in Sunnyvale, CA is seeking a Senior Customer Solutions Engineer to guide partner integrations and ensure robust SLAs. You will leverage extensive web tech experience to resolve complex issues for advertisers and partners.

The role spans collaborating with Product, Engineering, and Partner Operations to define features, enhance tooling, and scale operations across Google surfaces.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related field.
• 6 years of experience with client-side web tech (HTML/CSS/JS/HTTP).
• 6 years of coding in Java, C/C++, or Python.
• Experience troubleshooting issues for partners or customers.

Responsibilities

• Provide high-touch technical guidance and troubleshooting for partner integrations.
• Gather feedback to advocate for product enhancements and bug fixes.
• Define, prioritize, and launch new features with Product and Operations teams.
• Develop documentation and tools to streamline onboarding and scale operations.
• Analyze partner data to drive growth and optimize use of Google tech.

Skills

Java

C/C++

Python

HTML/CSS/JS

Education

Bachelor's degree in Engineering/CS

Master's degree in related field

Tools

HTML

CSS

JavaScript

SQL/NoSQL

Linux

Job description

Senior Customer Solutions Engineer

Location: Sunnyvale, CA, USA; Boulder, CO, USA; +2 more; +1 more

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

The application window will be open until at least August 18, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Boulder, CO, USA; San Francisco, CA, USA.

Minimum qualifications:

• Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications:

• Master's degree in Engineering, Computer Science, Business, or a related field.
• Experience in an analytical role such as business intelligence, data analytics, or statistics.
• Experience working with database technologies (e.g., SQL, NoSQL).
• Experience using machine learning and building solutions.
• Experience working with systems (e.g., Linux, Unix).

About the job

gTech's Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.

This role is in the gUP Shopping Partner Engineering team, focused on supporting our API ecosystem for Shopping. We work on Universal Commerce Protocol, Google Business Profile and Google Merchant Center integrations, which power consumer experiences on Google Shopping and many other surfaces.

Our team works with retail partnerships to achieve ambitious plans to grow the value merchants and users get from Google, while ensuring high data quality. We closely collaborate with Engineering and Product teams to develop and improve Google’s products and tools. We are advocates of the customer and partner experience, advocating for features and offering product and tools improvements backed by data-driven insights.

US: $152000 - $221000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Provide high-touch technical guidance, troubleshooting, and documentation to ensure seamless partner integrations within defined Service-level agreement (SLAs).
• Gather operational feedback to advocate for product enhancements, bug fixes, and feature improvements with Product and Engineering teams.
• Work with Product and Partner Operations Managers to define, prioritize, and launch new features and internal tools.
• Develop technical documentation and developer tools to streamline onboarding, improve product serviceability, and scale operations.
• Perform implementation reviews and analyze partner data to identify, drive, and maximize growth opportunities using Google technologies.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.