Customer Solutions & Dispatch Specialist

Liquid Env Solutions of Illinois; Wyoming (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with matching

Insurance: medical, dental, vision

Paid time off and holidays

Employee referral program

Job summary

Dover Grease Traps is seeking a motivated professional for a dual role as Customer Solutions Representative and Dispatcher. You will manage customer communications and coordinate service schedules for drivers, with a focus on satisfaction and efficiency.

The position is full-time, 8:00 AM - 4:00 PM, Monday through Friday, starting at $20/hr, with benefits including health insurance, paid time off, and a 401(k) plan. Prior experience in trades and routing optimization is a plus.

Qualifications

• 1 year of phone-based customer service or dispatching experience (preferred in HVAC, plumbing, or similar trade industries).
• Experience with multi-line phone systems and scheduling software.
• Geographic knowledge of the Fraser, MI area and surrounding regions.

Responsibilities

• Handle daily customer interactions (calls, emails, SMS, chat) professionally.
• Document, track, and resolve customer concerns using case management systems.
• Coordinate daily driver schedules and optimize routing for service calls.
• Ensure compliance with driver hours of service and manage on-call weekends.
• Respond promptly to service requests and maintain service quality.

Skills

Communication skills

Microsoft Office

Multitasking

Teamwork

Tools

Scheduling software

Multi-line phone system

Job description

Dover Grease Traps is seeking a motivated professional for a dual role as Customer Solutions Representative and Dispatcher. You will manage customer communications and coordinate service schedules for drivers, with a focus on satisfaction and efficiency.

The position is full-time, 8:00 AM - 4:00 PM, Monday through Friday, starting at $20/hr, with benefits including health insurance, paid time off, and a 401(k) plan. Prior experience in trades and routing optimization is a plus.