Customer Solutions Associate

Adecco US, Inc.; Solon (OH); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly paycheck

Aspire Academy access

Dedicated onboarding specialist

401K plan

Job summary

Adecco is assisting a local client recruiting a Customer Solutions Associate working at SOLON OH 44139. This role serves as the primary contact for customers and drives an end-to-end O2C process, collaborating with Supply Chain, Logistics, Sales, Billing, and Customer Service to improve order flow and service levels.

The position emphasizes optimizing orders, reducing waste, and delivering outstanding service across internal partners while operating in a hybrid schedule.

Qualifications

• 2–4 years in Supply Chain or Customer Operations.
• Experience with order management and logistics.
• Strong collaboration with internal stakeholders.

Responsibilities

• Monitor and resolve demand capture failures within SLAs.
• Ensure timely and accurate processing of customer demand requirements.
• Investigate root causes of demand-related issues and implement corrective actions.
• Monitor and manage open orders according to the Daily Activity Schedule.
• Identify and resolve blocked or exception orders within SLA requirements.
• Collaborate with customers and internal business partners to ensure uninterrupted order flow.
• Optimize orders for logistical efficiency, including maximizing payloads and consolidating or splitting shipments when appropriate.
• Provide proactive updates and visibility on order status to customers and internal stakeholders.
• Communicate with customers regarding out-of-stock situations, allocation constraints, or product availability issues.
• Partner with Order Fulfillment teams to resolve supply and delivery challenges.
• Address transportation and warehouse-related issues, including appointment scheduling, delivery delays, and picking discrepancies.

Skills

Order Mgmt

Distribution

Inventory Mgmt

Transportation

Demand & Supply Planning

Customer Service Ops

Job description

Adecco is assisting a local client recruiting a Customer Solutions Associate working at SOLON OH 44139. This is an excellent opportunity to join a winning culture and get your foot on the door of leading global off-price retailer of apparel and home fashions, operating over 5,000 stores across nine countries and several e-commerce sites.

Job Summary:

The Customer Solutions Associate serves as the primary point of contact and advocate for customers, ensuring a seamless end-to-end Order-to-Cash (O2C) process. This role is responsible for optimizing customer orders, driving operational efficiency, minimizing waste, and delivering exceptional service while collaborating closely with internal stakeholders across Supply Chain, Logistics, Sales, Billing, and Customer Service.

Key Responsibilities

Monitor and resolve demand capture failures within established Service Level Agreements (SLAs).

Ensure timely and accurate processing of customer demand requirements.

Investigate root causes of demand-related issues and implement corrective actions.

Monitor and manage open orders according to the Daily Activity Schedule.

Identify and resolve blocked or exception orders within SLA requirements.

Collaborate with customers and internal business partners to ensure uninterrupted order flow.

Optimize orders for logistical efficiency, including maximizing payloads and consolidating or splitting shipments when appropriate.

Provide proactive updates and visibility on order status to customers and internal stakeholders.

Communicate with customers regarding out-of-stock situations, allocation constraints, or product availability issues.

Partner with Order Fulfillment teams to resolve supply and delivery challenges.

Address transportation and warehouse-related issues, including appointment scheduling, delivery delays, and picking discrepancies.

Required Skills

2 to 4 years of experience in Supply Chain, Customer Operations, or a related field, including:

Order Management

Distribution

Inventory Management

Transportation

Demand & Supply Planning

Customer Service Operations

Preferred Qualifications

Customer-first mindset with a passion for delivering exceptional service.

Ability to build trust and maintain long-term customer relationships.

Results-oriented with a strong sense of ownership and accountability.

Continuous improvement mindset and commitment to operational excellence.

Strong collaboration and stakeholder management skills.

Adaptable and resilient in a dynamic business environment.

What's in this Customer Solutions Associate position for you?

Pay: $29.26/ hr

Location: SOLON OH 44139

Shift: Hybrid, Mon-Fri, 8 AM - 5:00 PM

Weekly paycheck

Dedicated Onboarding Specialist & Recruiter Access to Adecco’s Aspire Academy with thousands of free upskilling courses.

This Customer Solutions Associate is being recruited by one of our Centralized Delivery Team and not your local Branch.

Pay Details:

$29.26 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.