Customer Solutions Associate

Apolis; Solon (OH); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

APOLIS in Solon, OH is seeking a Customer Solutions Associate to oversee the Order-to-Cash process. You will manage orders, resolve fulfillment issues, and coordinate with internal teams to ensure timely delivery.

Qualifications include 2–4 years in supply chain or related fields, strong customer service, and proficiency in Excel with SAP/BW familiarity. The role is hybrid, with pay at $28/hour On W2, for a 2+ month contract.

Qualifications

• Undergraduate degree strongly preferred.
• 2–4 years of experience in Supply Chain, Order Management, Customer Fulfillment, Distribution, Inventory Management, Transportation, or Demand/Supply Planning.
• Proficiency with Microsoft Office, especially Excel.
• SAP, BW, and Business Objects experience preferred.
• Strong communication and analytical skills.

Responsibilities

• Monitor and manage customer orders from order capture through fulfillment, delivery, and billing.
• Identify and resolve order issues within established SLAs.
• Review open orders and coordinate with customers and internal teams to resolve blocked orders.
• Optimize orders for logistical efficiency, including grouping and splitting orders when appropriate.
• Communicate with customers regarding out-of-stock, allocation, transportation, warehouse, and delivery issues.
• Partner with Order Fulfillment, Logistics, Transportation, Warehouse, Sales, and Billing teams to resolve issues.
• Provide customers and internal stakeholders with visibility into order status.
• Identify root causes and apply appropriate reason codes.
• Escalate issues based on established criteria.
• Participate in process improvement initiatives and operational review meetings.
• Support billing issue resolution when customer communication is required.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Organizational skills

Education

Undergraduate degree

Tools

SAP

BW

Business Objects

Excel

Job description

JOb Title-Customer Solutions Associate-Order-to-Cash
Location: Solon, OH (Hybrid)
Work Arrangement: Hybrid - Onsite Tuesday-Thursday | WFH Monday & Friday
Duration:02+ Month Contract
Schedule: Monday-Friday, 40 hours/week
Typical Hours: Start between 7:00-8:30 AM; 8-hour workday
Pay Rate:$28.00/Hour On w2

Position Overview

We are seeking a Customer Solutions Associate to serve as the primary point of contact for customers throughout the Order-to-Cash (O2C) process. This role will manage customer orders, resolve supply chain and fulfillment issues, and coordinate with internal teams to ensure orders are processed and delivered efficiently.

Key Responsibilities

• Monitor and manage customer orders from order capture through fulfillment, delivery, and billing.
• Identify and resolve order issues within established SLAs.
• Review open orders and coordinate with customers and internal teams to resolve blocked orders.
• Optimize orders for logistical efficiency, including grouping and splitting orders when appropriate.
• Communicate with customers regarding out-of-stock, allocation, transportation, warehouse, and delivery issues.
• Partner with Order Fulfillment, Logistics, Transportation, Warehouse, Sales, and Billing teams to resolve issues.
• Provide customers and internal stakeholders with visibility into order status.
• Identify root causes and apply appropriate reason codes.
• Escalate issues based on established criteria.
• Participate in process improvement initiatives and operational review meetings.
• Support billing issue resolution when customer communication is required.

Qualifications

• Undergraduate degree strongly preferred.
• 2-4 years of experience in Supply Chain, Order Management, Customer Fulfillment, Distribution, Inventory Management, Transportation, or Demand/Supply Planning.
• Strong customer service and communication skills.
• Excellent analytical and problem-solving abilities.
• Strong decision-making and organizational skills.li>
• Proficiency with Microsoft Office, especially Excel.
• SAP, BW, and Business Objects experience preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Flexibility to support different customer schedules/time zones when required.

Position Overview

JOb Title-Customer Solutions Associate-Order-to-Cash
Location: Solon, OH (Hybrid)
Work Arrangement: Hybrid - Onsite Tuesday-Thursday | WFH Monday & Friday
Duration:02+ Month Contract
Schedule: Monday-Friday, 40 hours/week
Typical Hours: Start between 7:00-8:30 AM; 8-hour workday
Pay Rate:$28.00/Hour On w2

APOLIS2024