Customer Solutions Architect

ZEDEDA; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

ZEDEDA is seeking a Customer Solutions Architect (CSA) to enhance customer engagement and drive sales in edge computing solutions. The CSA will collaborate with enterprise clients, articulate value propositions, and support large-scale deployments, ensuring customer satisfaction and alignment with key initiatives.

Qualifications

• 8-10 years of experience in presales, solution architecture, with customer-facing roles.
• Experience with large-scale deployments and edge applications.
• Ability to communicate effectively to diverse audiences.

Responsibilities

• Enable conversations with customer-side Enterprise, Cloud and Edge/IoT Architects.
• Establish long-term relationships with accounts as the Single Point of Contact.
• Support marketing strategies to promote technology adoption.

Skills

Virtualization

Edge Networking

Security

Kubernetes

Docker Compose

Communication

Organizational Skills

Business Acumen

Education

BS in Computer Science/Engineering or related field

Job description

ZEDEDA makes edge computing effortless, open, and intrinsically secure - extending the cloud experience to the edge. ZEDEDA reduces the cost of managing and orchestrating distributed edge infrastructure and applications, while increasing visibility, security and control. ZEDEDA delivers a distributed, cloud-native edge management and orchestration solution, simplifying the security and remote management of edge infrastructure and applications at scale.

ZEDEDA ensures extensibility and flexibility by utilizing an open partner ecosystem with a robust app marketplace and leveraging an open architecture built on EVE-OS, from the Linux Foundation. ZEDEDA delivers instant time to value, has thousands of nodes under management and is backed by world-class investors with teams in the US, Germany and India. For more information, visit www.zededa.com

This role can be in the US or EMEA

Responsibilities:

1. With industry recognized credibility, the CSA will enable conversations with ZEDEDA’s customer-side Enterprise, Cloud and Edge/IoT Architects.
2. The SA must have led and/or been part of multiple sales deals in both IT and OT, and in OT verticals such as Oil & Gas, Renewables, Industrial Automation, Retail, and Automotive.
3. The CSA should be able to articulate the value proposition of ZEDEDA and assist with design wins by working closely with customer architecture teams.
4. The CSA should understand end-to-end deployment schemes and partner with customers to enable their Edge solutions, including identifying architecture, tools, partners, and logistics.
5. The CSA drives and participates in Proof of Concept/Values, providing hands-on support.
6. Establish long-term relationships with accounts, aligning ZEDEDA solutions with clients’ key initiatives; act as the Single Point of Contact for presales activities.
7. Collaborate with the Client Executive to develop technical presentations, demonstrations, and provide expertise during sales by coordinating resources from Product, Engineering, and Marketing.
8. Work with the Client Executive to leverage technical resources for expanding ZEDEDA’s footprint, identifying opportunities to displace competition, add products, and expand globally.
9. Support marketing strategies to promote technology adoption and deployment.
10. Contribute to product enhancement discussions and competitive positioning.
11. Lead opportunity qualification and technical campaigns for complex engagements, staying updated on industry trends and emerging technologies.
12. Represent the company at trade shows, conferences, and industry events.
13. Demonstrate ZEDEDA solutions and their application in customer segments.

Qualifications:

1. Experience with large-scale deployments, virtualization, edge networking, security, and relevant edge applications for specific verticals, understanding cloud-based SaaS offerings.
2. Good understanding of hardware platforms and deployment considerations.
3. Strong knowledge of virtualization, Kubernetes, Docker Compose.
4. Understanding operational needs for deploying large-scale edge solutions.
5. Recognized credibility in verticals such as Oil & Gas, Renewables, Industrial Automation, Retail, and Automotive.
6. BS in Computer Science/Engineering or related field.
7. 8-10 years of experience in presales, solution architecture, with customer-facing roles involving engineering software.
8. Experience selling to large enterprises and emerging markets.
9. Ability to communicate technical and product information effectively to diverse audiences.
10. Strong organizational skills, sense of urgency, professionalism, and business acumen.
11. Ability to interact with senior management and C-level executives.
12. Willingness to travel up to 25-50% of the time.
13. Proven ability to collaborate across multiple global sites.