Customer Solutions Architect

Nokia; Dallas (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

An established industry player is seeking a Customer Solutions Architect to join their dynamic team in Dallas. This role involves collaborating with customers to gather requirements and design solutions, ensuring seamless implementation of innovative products in the Service Assurance and Orchestration domain. You will leverage your extensive experience to support cloud infrastructure and enhance customer business solutions. With opportunities for domestic and international travel, as well as flexible telecommuting options, this position offers a chance to make a significant impact in a forward-thinking environment. If you are passionate about technology and customer engagement, this is the perfect opportunity for you.

Qualifications

• Bachelor's degree or foreign equivalent in Computer Science or related field.
• 8 years of related work experience, with 5 years post-bachelor's.

Responsibilities

• Perform customer requirement gathering and solution design for projects.
• Support Cloud and Infrastructure dimensioning, deployment verification, and validation.
• Identify new requirements from customers through project implementation.

Skills

Orchestration and service fulfillment

Virtualization stack (Kubernetes, hypervisor)

Requirement gathering and solution design

Application and Storage containerization

Monitoring tools (Grafana, BELK/Kibana, Prometheus)

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Related field

Job description

Nokia of America Corporation, Customer Solutions Architect (Multiple Positions), Dallas, TX

Qualifications

Must have a Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, or a related field, and 8 years of related work experience, of which 5 years are post-bachelor’s, progressive related work experience. Employer will accept an additional 2 years of related work experience in lieu of a Bachelor’s degree.

Of the required experience, must have 2 years of experience with the following:

• Orchestration and service fulfillment, including project implementation, customer operation, and solution deployment;
• Virtualization stack, including Kubernetes and hypervisor.

Of the required experience, must have 3 years of experience with the following:

• Requirement gathering and solution design in HLD and LLD documentation;
• Application and Storage containerization;
• Monitoring tools including Grafana, BELK/Kibana, and Prometheus.

Employer will accept any suitable combination of experience, education, training, or experience.

Interested applicants should email their CV to [e-mail] and specify Requisition #TX25-2309056 in the subject line.

If offered employment, must have the legal right to work in the U.S. EOE.

Nokia of America Corporation offers a comprehensive compensation and benefits package.

Responsibilities

• Perform customer requirement gathering and solution design (High and Low Level) for projects that require the implementation of Nokia Products from Service Assurance and Orchestration domain.
• Support Cloud and Infrastructure dimensioning, and perform deployment verification and validation.
• Respond to questions, concerns, and open points from a customer solution view, and provide clarification and troubleshooting.
• Identify new requirements from customers through project implementation or ad-hoc customer interactions.
• Support the implementation of Nokia Assurance and Orchestration solutions (NAC, UIV, NORC) by improving customer business solutions and guiding project teams on software best practices and delivery methodologies.
• Create Epics, review user stories, define and review acceptance criteria.
• Support project managers in reviewing project schedules, issues, risks, and action plans. #LI-DNI

Domestic travel up to 25% required.

International travel up to 10% required.

Telecommuting from a location within commuting distance of Dallas, TX may be permitted up to 60%.