Solutions Architect - Customer Success

ZipRecruiter; Stafford (TX); Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a skilled technical advisor to enhance customer security postures through effective onboarding and solution design. This role involves engaging with various teams to map their needs to the platform's capabilities, ensuring they derive maximum value from the security tools. With a focus on continuous improvement and collaboration, you'll conduct training sessions and audits to optimize risk management strategies. Join a company that values career growth, work-life balance, and a collaborative environment, where your contributions are recognized and rewarded.

Benefits

Career Growth Opportunities

Work-Life Balance

Unlimited PTO

Collaborative Environment

Employee Recognition

Competitive Compensation

Comprehensive Benefits

Qualifications

• 6+ years in a technical customer-facing role like Solution Engineer or Implementation Consultant.
• Strong understanding of security concepts and frameworks.

Responsibilities

• Act as the primary technical advisor during customer onboarding.
• Analyze customer environments and recommend optimal configurations.

Skills

Technical Customer Engagement

Vulnerability Management

DevSecOps

Security Frameworks

Communication Skills

Scripting (Python, PowerShell)

Tools

SIEM

Ticketing Systems

Cloud Security Tools

RBVM

ASPM

Job description

Job Description

ArmorCode is on a mission to supercharge security teams with a new independent governance approach to reduce risk and burn down critical security technical debt. With its AI-powered ASPM Platform, driven by over 15 billion findings from over 260 ecosystem integrations, ArmorCode delivers a single, unbiased view of your risk across applications, infrastructure, containers, and cloud. ArmorCode unifies and normalizes findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower users to easily remediate issues. ArmorCode delivers unified visibility, AI-enhanced prioritization, remediation, and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively.

Enterprises of all sizes, including dozens of Fortune 1000 companies, scale their security effectiveness by more than 10x and maximize their ROI on existing security investments with ArmorCode through managing Application Security Posture, Risk-Based Vulnerability Management, Software Supply Chain Security, DevSecOps, and Risk & Compliance.

Position Overview

The role blends technical expertise, advisory, and solution architecture to ensure customers derive maximum value from the platform. You will work closely with customers to understand their security posture, maturity, architecture, compliance requirements, organizational structure, and use cases across different teams and personas. Your goal is to guide them in designing the optimal solution configuration, integrating with their existing security tools, and ensuring maximum value realization from the platform. You will map the platform's capabilities to their needs and provide guidance on configurations and best practices.

Responsibilities

• Customer Engagement & Onboarding: Act as the primary technical advisor during onboarding, working with security, DevOps, IT, and risk management teams to understand their workflows and risk posture.
• Security Maturity and Use Case Mapping: Engage with customers to understand their security maturity and key use cases. Identify the specific needs of different personas and ensure a prioritized roadmap is created for quick wins and meeting stakeholder expectations. Define key success metrics.
• Solution Design: Analyze customer environments and recommend appropriate hierarchies, policies, and configurations to align with their security objectives. Design and recommend optimal configurations for ASPM/RBVM aligned with enterprise security frameworks. Provide best practice recommendations for policy creation, role-based access control, and reporting.
• Integration & Automation: Provide guidance on integrating the platform into existing security stacks (SIEMs, ticketing systems, asset management tools, cloud security tools) and DevSecOps workflows.
• Training & Enablement: Conduct workshops and training sessions for different teams to drive adoption and best practices.
• Continuous Improvement: Gather feedback from customers to improve onboarding and collaborate with Product and Engineering teams to enhance platform capabilities.
• Feature Requests: Act as a liaison between product and customers to provide feedback for feature enhancements.
• Annual Health Audit: Conduct an annual security posture and adoption audit, evaluate platform usage, security improvements, and best practices. Provide strategic recommendations to enhance adoption, automate workflows, and optimize risk management strategies.

Required Skills & Qualifications

• 6+ years of experience in a technical customer-facing role such as Solution Engineer, Implementation Consultant, or Customer Success Engineer.
• Strong understanding of security concepts, including vulnerability management, DevSecOps, and enterprise security frameworks.
• Experience with security tools (SIEM, ticketing systems, cloud security, RBVM, ASPM, etc.) and integrating them into customer ecosystems.
• Excellent communication and presentation skills; able to explain complex technical topics to diverse audiences.
• Customer-first mindset with a focus on delivering measurable value and long-term success.
• Proficiency in scripting or automation tools is a plus (e.g., Python, PowerShell, or CI/CD tooling).

Why You Will Love It

• Career Growth Opportunities: We promote from within and provide career progression paths, enabling employees to advance in their careers.
• Work-Life Balance: Flexible hours and remote work options support a sustainable lifestyle.
• Unlimited PTO: Our unlimited paid time off policy allows employees to take care of personal needs and recharge.
• Collaborative Environment: We foster an inclusive workplace where employees can collaborate and learn from each other.
• Employee Recognition: Contributions are valued and recognized through awards, employee of the month programs, etc.
• Competitive Compensation: Salaries and performance-based bonuses recognize dedication.
• Comprehensive Benefits: Includes health, dental, and vision insurance.
• Our Values: We are committed to a respectful and inclusive environment, striving to create a space where all employees feel valued and empowered.

Our Core Values

Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by professionals who bring passion and new ideas, believing that nothing is beyond reach when applying our "5H" principles. We commit to excellence and meaningful experiences in our work and relationships.

Equal Opportunity

ArmorCode is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected category. All qualified individuals are encouraged to apply and will be considered for employment. We are dedicated to fostering a diverse and inclusive workplace where everyone is treated with respect and dignity.