Customer Solutions Architect

Nokia; Dallas (TX); Hybrid; USD 143,000 - 167,000; Full time

Job summary

An innovative company is seeking a Customer Solutions Architect to lead the implementation of advanced orchestration and service assurance solutions. In this pivotal role, you will engage with customers to gather requirements, design high and low-level solutions, and support the deployment of cutting-edge technologies. With a focus on continuous learning and a commitment to inclusion, this position offers an exciting opportunity to make a significant impact in the telecommunications industry. Join a team that values collaboration and empowers you to thrive in a dynamic work environment.

Benefits

Corporate Retirement Savings Plan

Health and dental benefits

Short-term and long-term disability

Life insurance

Paid time off for holidays and vacation

Employee Stock Purchase Plan

Tuition Assistance Plan

Adoption assistance

Employee Assistance Program

Qualifications

• 8 years of related work experience, including 5 years post-bachelor's.
• Experience with orchestration and service fulfillment.

Responsibilities

• Gather customer requirements and design solutions for Nokia products.
• Support project managers with schedules, issues, and risks.

Skills

Requirement gathering

Solution design (HLD and LLD)

Orchestration and service fulfillment

Virtualization stack

Application and Storage containerization

Monitoring tools (Grafana, BELK/Kibana, Prometheus)

Education

Bachelor's degree in Computer Science

Foreign equivalent in Information Technology

Tools

Kubernetes

Job description

Nokia of America Corporation,Customer Solutions Architect (Multiple Positions), Dallas, TX.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Perform customer requirement gathering and solution design (High and Low Level) for projects that require the implementation of Nokia Products from Service Assurance and Orchestration domain.
• Support Cloud and Infra dimensioning, and perform deployment verification and validation.
• Respond to questions, concerns and open points from a customer solution view, and provide clarification and troubleshooting.
• Identify new requirements from customers, through project implementation or ad-hoc customer interactions.
• Support the implementation of Nokia Assurance and Orchestration solutions (NAC, UIV, NORC) by improving customer business solutions, and guiding project team on Software Best Practices and delivery methodologies.
• Create Epics, review user stories, define and review acceptance criteria.
• Support project managers in reviewing project schedule, issues, risks, and action plans. #LI-DNI

Domestic travel up to 25% required.

International travel up to 10% required.

Telecommuting from a location within commuting distance of Dallas, TX may be permitted up to 60%.

KEY SKILLS AND EXPERIENCE

Must have a Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, or a related field, and 8 years of related work experience, of which 5 years are post-bachelor’s, progressive related work experience. Employer will accept an additional 2 years of related work experience in lieu of a Bachelor’s degree.

Of the required experience, must have 2 years of experience with the following:

• Orchestration and service fulfillment, including project implementation, customer operation and solution deployment;
• Virtualization stack, including Kubernetes and hypervisor.

Of the required experience, must have 3 years of experience with the following:

• Requirement gathering and solution design in HLD and LLD documentation;
• Application and Storage containerization;
• Monitoring tools including, Grafana, BELK/Kibana, and Prometheus.

Employer will accept any suitable combination of experience of education, training or experience.

Interested applicants should email their CV [e-mail] & specify Requisition #TX25-2309056 in the subject line.

If offered employment, must have legal right to work in the U.S. EOE.

Nokia of America Corporation offers a comprehensive compensation and benefits package.

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

About the Team

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptorspush the limits from impossible to possible.

Job Info

• Job Category Customer Services
• Posting Date 05/01/2025, 10:04 PM
• Locations 3201 Olympus Boulevard, Dallas, Texas, 75019, US
• Apply Before 05/22/2025, 12:00 AM
• Job Schedule Full time
• US/Canada Salary Range $143,666 - $166,400 per year