Customer Solutions Account Manager

Kids for the Future; Winchester (VA); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

401(k)

401(k) Matching

Health Insurance

Vision Discount Program

Life Insurance

Paid Time Off

Referral Program

Relocation Assistance

Retirement Plan

Tuition Reimbursement

ESOP (Employee Stock Ownership Plan)

Job summary

Ashworth in Winchester, VA is seeking a Customer Solutions Account Manager to drive sales with existing customers and new leads across the U.S. territory.

This full-time, on-site role emphasizes technical knowledge, effective phone-based selling, and building a strong customer base. The position requires 3–5 years in technical sales, strong communication, and the ability to develop opportunities, provide technical guidance, and collaborate with Marketing, Engineering, and Finance to meet revenue

Qualifications

• 3-5 years of technical sales experience is required.
• Experience building and maintaining customer relationships.
• Ability to translate technical info for customers.

Responsibilities

• Lead generation and prospecting in designated US territories.
• Develop accounts from buying history and by cold calling.
• Provide technical information and quotes to customers.
• Cross-sell and upsell Ashworth products and services.
• Log calls and manage opportunities in CRM.

Skills

Technical sales

Account management

Telephone sales

Customer service

CRM

Tools

CRM software

Job description

• Location 450 Armour Dale,Winchester, VA, 22601,United States
• Base Pay $27.50 - $34.00 / Hour
• Job Category Sales, Customer Service/Solutions, Sales in Manufacturing Environment
• Employee Type FT Non-Exempt
• Travel 5%
• Manage Others No

Contact information

• Phone [phone]

Who Are We…

Ashworth, a global company, is the only conveyor belt company that manufactures and services both metal and plastic belting for straight running, turn-curve, lotension, and self-stacking spirals-- offering customers the best solution for their specific requirements. Celebrating over 75 years of revolutionizing the future of conveyor belts, Ashworth continues to lead the market with the most conveyor belt patents in the food processing, can making, and material handling industries.

Ashworth strives to be the premiere employer within our industry and a leading employer within our community.We want to attract and retain the best associates for our organization, recognizing our success depends on a partnership based on respect, involvement, development, and growth for all our employees.

We are growing and would like to welcome a new colleague in our Customer Solutions Account Manager Position in our Winchester, Virginia, location that can strategically help us to achieve our company goals for future success. We have one full-time position available.

Job Summary

The Customer Solutions Manager Position isresponsibleforselling Ashworthcorporateproductsandservicestoexistingcustomersandfindingnew leads to increase the customer base.The job purpose is to generate revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information to customers, and developing assigned accounts. This specific position will focus on specific territories in the United States.

Thepositionwillreachbusinesstargetsthroughexcellenttelephonesalesandcommunicationskills.Thisindividualwillalsodevelop hisor her phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers.Integrity, vision, and passion are essential for this role.

The position will provide various levels of support for Ashworth customers on company products, provides excellent customer service, technicalexpertiseandunderstandingofthecustomer’sexpectations.Theindividualisexpectedto providetechnicalassistanceforconveyor beltselection,manage asecondaryaccount base,prospectandqualifynewcustomersand helpMarketing,Customer Solutions, Engineering, and Finance.

The Customer Solutions Manager Position isconsideredaproductexpertandcanindependentlycombinestrongtechnicalskillsrelevanttothe focus areas, has advanced communication skills and strong knowledge of production processes to facilitate complex customer issues.

The agendaistomaximizethesaleofAshworth’sproductsintheU.S, Canada , and Latin America with afocusonLo-tensionandCore products.

Requirements

• Leads,diagnosesandtroubleshootscustomerconcernsfromincomingcalls,providingcustomerswithunderstandingofresolution options or recommended solutions.
• Developaccountsbycheckingcustomers’buyinghistory;cold-callprospectsthataregeneratedbythemselves,internet,trade magazines, trade show follow up or other external sources.
• Uncoversalesopportunitiesbyresearchingandidentifyingpotentialaccounts,solicitingnewaccounts,buildingrapport,andproviding technical information as required. Identify key contacts with purchasing authority and decision makers.
• Cross-sell and up-sell Ashworth belt products and promote Ashworth Factory Service.Log all sales calls into CRM database. Include Customer equipment information and number of LTS.
• Researchandpenetratealltargetedaccountscurrentlyindesignatedsaleregion,generateinterestanddevelopsalesfromwithinclient base.Identify decision makers at accounts.Work to overcome objections/hesitations of current and prospective customers.
• CreateanddeliverqualifiedopportunitiesfortargetsalesregionandassistDistrictAccountManagersasneeded.Ensurefollow-upby passingleadstoDistrictAccount Managerswithcalls-to-action,dates,completeprofile information,sources,etc.as applicableto their sales region and account criteria
• CommunicatecomplextechnicalissuesandcustomercasestotheEngineeringteammembersandtranslatetechnicalinformation, results and proposals/solutions back to customers. Preparecustomer quotations once customer specifications are confirmed
• Preform systematic bid/quote follow-up ($5k >) with customer and accurately process allcall transactions using a computer and designated CRMtrackingandcasesoftware.(win/loseorder).Negotiatepriceanddeliveryforcompetitivesituationsandwhenstandardlead-timeisnot acceptable. Utilize CRM to track all pertinent information related to the opportunity and effectively manage sales responsibilities
• Supportmarketingeffortssuchas tradeshows,exhibits,internetresearchfornewmarkets,andotherevents.Reportoncompetitorinformation as it relates to our products, selling prices and shift in sales
• WorkcloselywiththeinternalteammembersandexternalSalesandServiceteamstoensurehigh customersatisfaction.Providesupportas required to internal team members and external Sales and Service teams.
• Requestsamplesand/orcatalogsforcustomersas needed
• Performotherdutiesandresponsibilitiesasrequestedbymanagement
• Mustbeabletoworkextendedhoursduringtheworkweektomeetjobrequirementsand deadlines.

Looking for a Customer Solutions Account Manager to cover specific territories of the United States.

3-5 years of technical sales experience is a required and any engineering/technical aptitude would be exceptional.

Summary

• 401(k)
• 401(k) Matching
• Health Insurance
• Vision Discount Program
• Life Insurance
• Paid Time Off
• Referral Program
• Relocation Assistance
• Retirement Plan
• Tuition Reimbursement
• ESOP (Employee Stock Ownership Plan)

Schedule

This is a Monday thru Friday dayshift position.

Work Location

In-Person Position based out of the Winchester, Virginia, Location.

EEO Statement

Ashworth is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. Selection for roles will be based on individual merit alone.