Customer Site Service Representative

Surventis; Southfield (MI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Surventis in Wayne, MI is seeking a Customer Site Service Representative (CSSR 1) to join our field team. This role supports daily operation of Surventis products at automotive assembly plants with on-site technical and application knowledge.

You will drive product performance, engage with customers, and work on a second shift. Fresh graduates are welcome; a High School Diploma or GED is required.

Qualifikationen

• Ingrained safety mindset and strong interpersonal/communication skills.
• Strong mechanical aptitude to analyze technical data.
• Detail-oriented and able to follow procedures and JSA's; proficient with MS Office.
• Willing to work shifts and weekends; able to work independently.
• High School Diploma or GED required; fresh graduates may apply.

Aufgaben

• Work Second Shift (6pm - 2:30am) supporting on-site operations at Surventis products.
• Provide on-site technical and application knowledge including color management and defect identification.
• Ensure product performance meets customer expectations and supports company objectives.
• Respond to customer requirements, enforce product specifications, and support new product development.
• Support sales/technical teams to deliver value through technical support and problem resolution.
• Manage existing customer relationships and develop new ones.

Kenntnisse

Safety mindset

Interpersonal skills

Communication skills

Mechanical aptitude

Attention to detail

Microsoft Office

Independent work

Shift/weekend flexibility

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Now hiring! Customer Site Service Representative (CSSR 1)

Wayne, MI

We are looking for a Customer Site Service Representative to join our team in Wayne, MI

New finish, Proven expertise. Bolder ambition.

If you're someone who inspires others, owns their impact, and wants to elevate what they do, you'll fit right in.

Until July 1, our business was part of BASF. As part of the current transition, all job listings and the application process are still hosted on the BASF platform and therefore fully presented in BASF branding. Please do not be confused by this: All roles are positions at Surventis, and your application will be submitted to us.

At Surventis, we go beyond the surface - in everything we do. We put customers at the center, think one step ahead, and develop solutions that create real value and lasting partnerships. We inspire each other to think further, take ownership of our work, and constantly push to elevate what's possible. If you bring your full self, challenge the obvious answer, and want to grow with a team that means it - this is your place.

This position supports the daily operation of Surventis products in Customer Automotive Assembly Plants by providing on-site technical and application knowledge. The incumbent will demonstrate the technical and professional expertise to enhance Surventis' reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.

As a Customer Site Service Representative, you will...

• Work Second Shift (6pm - 2:30am) - Supporting the daily operation of Surventis products in Customer Automotive Assembly Plants.
• Provide on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
• Assure product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
• Respond to customer requirements, enforce product quality/performance specification, and support new product/application development.
• Support the efforts of a Surventis sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
• Manage existing relationships and developing new ones.

If you...

• Have an ingrained safety mindset, excellent interpersonal and communication skills will serve you well as you perform your daily tasks individually and in a team environment.
• Will employ your strong mechanical aptitude as you collect and analyze technical data to identify and resolve issues to provide a superior product to your customers.
• Have a sharp eye for detail when following written procedures, work instructions, and JSA's, and are proficient with the Microsoft Office suite, you'll be well equipped to communicate results effectively.
• Have a track record of working independently to demonstrate your leadership potential and flexibility that showcases a willingness to work shifts and weekends when necessary.
• Have a High School Diploma (or GED) required
• Fresh graduates and diploma holders can apply as well

Privacy statement

Surventis takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.