Customer Service Rep

Talentify; Garden Grove (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with Employer Match

Generous Paid Time Off

7 Holidays and 1 Floater Holiday

Job summary

Talentify in Garden Grove, CA is seeking a capable Materials/Order Planner to coordinate and expedite workflows across departments according to daily production schedules.

You will review MRP, verify orders, provide 4-hour status updates to customers, and collaborate with production to obtain ECDs, while handling orders for ship-out and reporting daily metrics.

Qualifications

• High School Diploma or GED required.
• 2+ years of manufacturing experience.

Responsibilities

• Review the MRP system to align customer due dates with delivery dates.
• Verify purchase orders against internal work orders to ensure flow of processes.
• Provide 4-hour status updates to customers on order progress.
• Coordinate with customers for blueprints, drawings, or other items needed for processing.
• Coordinate with production to obtain ECDs for orders.
• Prepare orders for ship out or other areas as needed.
• Develop daily reports on orders and communicate with production.
• Other duties as assigned.

Skills

MRP coordination

Customer communication

Schedule coordination

Education

High School/GED

Tools

MRP system

Job description

Job Overview

Reports to: Customer Service Supervisor

Location: Garden Grove, CA

Type: Full-Time

Schedule: 1st Shift (6am-2:30pm)

Job Summary

Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.

• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned

Education: High School Graduate or General Education Degree (GED): Required
Experience: 2 plus years of experience in manufacturing

Physical Requirements
Vision (Near, Distance)
Sense of Sound - Able to hear average conversations
WORK ENVIRONMENT
Working conditions are normal for an office environment but may be exposed to shop conditions.

Benefits

• Compensation Range $16.00 to $22.46 per hour (DOE)
• Medical, Dental, Vision, Employer Paid Basic Life, Supplemental Life Insurance, 401k with a Employer Match
• Generous Paid Time Off program
• 7 Holidays and 1 Floater Holiday

This position requires access to knowledge and technical data regulated by the International Traffic in Arms Regulations (ITAR). Valence Surface Technologies is required to verify that applicants meet ITAR requirements prior to employment for this role.

Qualifications

Education

Required

High School

Experience

Required2 years

Manufacturing experience

Behaviors

Preferred

Thought Provoking:Capable of making others think deeply on a subject

Team Player:Works well as a member of a group

Functional Expert:Considered a thought leader on a subject

Dedicated:Devoted to a task or purpose with loyalty or integrity

Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Goal Completion:Inspired to perform well by the completion of tasks

Flexibility:Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter:Inspired to perform without outside help

Ability to Make an Impact:Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.