Workforce Development Representative

Minnesota Department of Employment and Economic Development; Duluth (MN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Telework eligible

Job summary

The Minnesota Department of Employment and Economic Development seeks a Workforce Development Representative in Duluth. This full-time role focuses on delivering career services, coaching, and workforce guidance to job seekers, with emphasis on unemployment insurance applicants, veterans, and other target groups.

The position supports employers with recruitment resources and workforce information, and offers telework eligibility with a standard day shift.

Qualifications

• One (1) year of experience providing direct customer service or related client-focused services.

Responsibilities

• Provide career services, employment resources, and workforce guidance to job seekers.
• Deliver individual and group career coaching and facilitate workshops.
• Assist customers with job search activities and training resources.
• Promote workforce programs and services to employers and job seekers.
• Support customers in navigating employment systems and making informed career decisions.

Skills

Customer service

Career services

Workforce development

Job description

Job Class: Workforce Development Representative

Agency: Department of Employment and Economic Development

• Job ID: 98298
• Location: Duluth
• Telework Eligible: Yes, may be eligible for some telework
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: This vacancy is open to bids and to all qualified job seekers simultaneously. Bidders will be considered through 11/13/2026.
• Date Posted: 11/07/2026
• Closing Date: 11/16/2026
• Hiring Agency/Seniority Unit: Department of Employment and Economic Development / MAPE
• Division/Unit: Workforce Development
• Work Shift/Work Hours: Day Shift, 8:00AM - 4:30PM
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - Minnesota Association of Professional Employees
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position will be based out of the CareerForce in Duluth, Minnesota.

The Workforce Development Representative provides career services, employment resources, and workforce guidance to job seekers, with a priority on serving unemployment insurance applicants, veterans, and other targeted populations. This position delivers individual and group career coaching, facilitates workshops, assists customers with job search activities, connects individuals to training and community resources, and promotes workforce programs and services. The role also supports employers by providing workforce information and recruitment resources while helping customers navigate employment systems and make informed career decisions. Success in this position requires strong customer service, relationship‑building, communication, and training skills.

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.

This posting may be used to fill multiple positions.

Minimum Qualifications

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

• One (1) year of experience providing direct customer service, career services, employment services, workforce development services, education, human services, vocational rehabilitation, recruiting, case management, or related client‑focused services as determined by the agency.

Applicants that meet the above minimum qualification will be further evaluated on the following:

• Experience providing guidance, coaching, instruction, training, or information to individuals or groups to help them achieve employment, educational, or personal goals.
• Experience communicating effectively with customers from diverse backgrounds, including assessing needs, explaining available resources, and making appropriate referrals.
• Experience using computer systems and common business software applications to document services, maintain records, and assist customers.
• Ability to organize work, manage multiple priorities, and provide timely follow‑up to customers and partners.
• Written and verbal communication skills sufficient to conduct presentations, facilitate workshops, provide one‑on‑one assistance, and prepare customer documentation.

Preferred Qualifications

• Experience providing workforce development, career counseling, job placement, vocational rehabilitation, employment, or unemployment insurance‑related services.
• Knowledge of workforce programs, labor market information, career development principles, and employment resources.
• Experience presenting training, facilitating workshops, teaching classes, or delivering group instruction.
• Experience working with veterans, individuals experiencing barriers to employment, unemployed workers, Supplemental Nutrition Assistance Program (SNAP) participants, or other diverse populations.
• Experience using CareerForce.MN.Gov, customer relationship management systems, case management systems, or workforce‑related databases.
• Knowledge of employer recruitment practices, hiring processes, talent acquisition strategies, or business engagement activities.
• Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

• Criminal Background Check
• Employment Records Check (current and former State employees only)
• Employment Reference Check
• Conflict of Interest Review
• Driver’s License and Records Check

The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.

Contact

If you have questions about this position, contact Allex Roberge at [e-mail]

Working together to improve the state we love.

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well‑being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.

The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at [e-mail]. Please indicate what assistance is needed.