Workforce Development Representative

Minnesota Direct Care and Treatment; Burnsville (MN); Hybrid; USD 55,000 - 79,000; Full time

Benefits offered by this job

Paid vacation and sick leave

12 paid holidays

Pension plan

Health insurance

Job summary

Minnesota Direct Care and Treatment is seeking a Workforce Development Representative in Burnsville. You will deliver high-quality career services, guide job seekers, and support navigating Minnesota’s workforce systems across multiple programs.

The role focuses on individualized coaching, group instruction, and collaboration with CareerForce partners to connect job seekers with meaningful employment opportunities. Telework eligibility may apply, with standard day shifts.

Qualifications

• Assisting individuals in interpreting or navigating complex information, systems, or program requirements.
• Providing instruction, coaching, assessment, or advisory services and;
• Helping individuals identify needs, make decisions, or access appropriate resources

Responsibilities

• Deliver high-quality career services and individualized guidance to job seekers.
• Facilitate workshops, conduct assessments, and support navigating Minnesota’s workforce systems.
• Collaborate with CareerForce partners, employers, and internal teams to ensure timely, customer-centered service delivery.

Skills

Interpret complex information

Coaching/Advisory

Needs assessment

Tools

Microsoft Office

Virtual meeting tools

Job description

Job Class: Workforce Development Representative

Agency: Department of Employment and Economic Development

• Job ID: 98022
• Location: Burnsville
• Telework Eligible: Yes, may be eligible for some telework
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 11/13/2026.
• Date Posted: 11/07/2026
• Closing Date: 11/16/2026
• Hiring Agency/Seniority Unit: Department of Employment and Economic Development / MAPE
• Division/Unit: Workforce Development
• Work Shift/Work Hours: Day Shift, 8:00AM - 4:30PM
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - Minnesota Association of Professional Employees
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Workforce Development Representative delivers high-quality career services to job seekers by providing individualized guidance, group instruction, and support navigating Minnesota’s workforce systems. The role helps customers—including Unemployment Insurance applicants, Veterans, and individuals who experience employment barriers—understand career options, improve job search skills, and access available resources and programs.

The representative interprets program requirements, facilitates workshops, conducts assessments, and collaborates with CareerForce partners, employers, and internal teams to ensure accurate, timely, and customer-centered service delivery. This position supports the mission of CareerForce by empowering Minnesotans to make informed career decisions and connect to meaningful employment.

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.

This posting may be used to fill multiple positions.

Minimum Qualifications

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

• Assisting individuals in interpreting or navigating complex information, systems, or program requirements,
• Providing instruction, coaching, assessment, or advisory services and;
• Helping individuals identify needs, make decisions, or access appropriate resources

Applicants that meet the above minimum qualification will be further evaluated on the following:

• Experience delivering guidance-based services in workforce development, education (including K–12 teaching), adult education, career counseling, human services, or other fields that require structured instruction, coaching, advising, or support as determined by the agency.
• Experience conducting assessments, interviews, or screenings to identify individual needs and determine appropriate service pathways.
• Experience working effectively with individuals from diverse backgrounds, including people who face employment barriers.
• Proficiency with computer systems and online platforms, including Microsoft Office and virtual meeting tools, sufficient to support customer service delivery from day one.
• Experience using online job search or career tools, such as MinnesotaWorks.net or CareerForce.mn.gov, or other comparable platforms that demonstrate the ability to navigate employment-related systems.

Preferred Qualifications

• Experience delivering services within workforce development, adult education, counseling, human services, career coaching, or related field as determined by the agency.
• Knowledge of CareerForce program or similar workforce or public assistance programs.
• Experience working with job seekers from diverse backgrounds, including individuals facing employment barriers.
• Experience using CareerForce.mn.gov, labor market information tools, or job search platforms.
• Experience collaborating with employers, workforce partners, community organizations, or educational institutions.
• Ability to use Microsoft Office, online platforms, and virtual tools (Teams, Webex, etc. ) to support service delivery.
• Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

• Criminal Background Check
• Employment Records Check (current and former State employees only)
• Employment Reference Check
• Conflict of Interest Review
• Driver’s License and Records Check

The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.

Contact

If you have questions about this position, contact Allex Roberge at [e-mail]

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.

The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at [e-mail]. Please indicate what assistance is needed.