Customer Care Professional

AppleOne Technical Staffing; Bonita Springs (FL); On-site; USD 28,929 - 30,307; Part time

Job summary

A staffing agency in Bonita Springs is seeking an Executive Account Manager to deliver top-tier customer experiences in a fast-paced environment. Responsibilities include managing customer support requests and ensuring quality service across multiple communication channels. The ideal candidate has at least 1–3 years of experience in customer service and a high school diploma. A competitive pay range of $21.00 - $22.00 per hour is offered, along with a 6-month contract with potential for extension.

Qualifications

• 1–3 years of experience in a customer service role.
• Ability to type at least 35 words per minute.
• Comfortable entering data into computer systems.

Responsibilities

• Accurately log all customer interactions in the company CRM (Salesforce).
• Deliver consistent and effective customer support across various communication channels.
• Process all inbound customer requests promptly and professionally.

Skills

Collaborative team player

Self-motivated and goal-oriented

Strong time management and organizational skills

Reliable and dependable

Excellent listening and communication skills

Ability to multitask in a dynamic environment

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

3 days ago Be among the first 25 applicants

AppleOne Technical Staffing provided pay range

This range is provided by AppleOne Technical Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $22.00/hr

Direct message the job poster from AppleOne Technical Staffing

Executive Account Manager - Lifelong Learner - Career Matchmaker

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About the Company

The Customer Care team is responsible for supporting the company’s official service channels (phone, email, chat).

About the Role

In this role, you’ll deliver a top-tier customer experience in a fast-paced, multi-channel environment. You’ll handle all aspects of incoming support requests—including rental processes, cross-selling and upselling, quotes, and reservations—consistently, efficiently, and with high quality.

Pay range and compensation package

Schedule: Monday-Friday 8am-5pm with 1 hour lunch

Length of contract: 6-month duration with potential extension; start ASAP

Responsibilities

• Accurately log all customer interactions in the company CRM (Salesforce) following established procedures
• Meet individual performance targets for response time, availability, quality, and other key metrics
• Deliver consistent and effective customer support across various communication channels (phone, email, chat)
• Process all inbound customer requests promptly and professionally
• Recognize and escalate issues as outlined in the escalation policy
• Adhere to quality standards for phone, email, and chat interactions as part of the Quality Program
• Comply with attendance and scheduling policies, including assigned shift coverage

Qualifications

• 1–3 years of experience in a customer service role
• High School Diploma or GED required
• Ability to type at least 35 words per minute
• Basic knowledge of Microsoft Word and Excel
• Comfortable entering data into computer systems

Required Skills

• Collaborative team player
• Self-motivated and goal-oriented
• Strong time management and organizational skills
• Reliable and dependable
• Excellent listening and communication skills
• Ability to multitask in a dynamic environment

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Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service and Sales

• Industries

  Transportation, Logistics, Supply Chain and Storage and Consumer Services

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