Customer Services Representative

Molly Maid of Northwest Seattle - Holman Road; Seattle (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Benefits package varies by location

Job summary

Molly Maid of Northwest Seattle - Holman Road is seeking a Customer Services Representative to represent the company on support calls and handle service requests and customer complaints with utmost courtesy.

You will be self-motivated, energetic, and focused on delivering top-level customer service and satisfaction while managing multiple situations daily in a team-centered environment.

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication.
• Detail-oriented with strong data entry skills.
• Positive attitude and team player.

Responsibilities

• Handle incoming calls in a professional and courteous manner.
• Schedule estimates and cleans.
• Perform marketing to sell additional work.
• Respond to customer calls and resolve complaints.
• Perform data entry, payment processing, and inventory tasks.
• Assist with hiring and recruiting functions.
• Quality control through in-home inspections.
• Cross-train in related positions as needed.

Skills

Admin experience

Communication skills

Attention to detail

Team player

Job description

As a Customer Services Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities

• Receive incoming calls in professional and courteous manner
• Schedule estimates & cleans
• Perform marketing functions to sell additional work and earn business
• Return customer calls, respond to customer complaints, and resolve breakage issues
• Perform administrative functions including data entry, payment processing, and supply inventory
• Assist with personnel management, including hiring and recruiting functions
• Quality Control duties such as in-home inspections
• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

Benefits

Benefits package varies by location