Customer Services Representative

Hobaica; Phoenix (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Career growth

401K match

Insurance coverage

Paid vacation

Company events

Job summary

Hobaica Services in Phoenix, AZ is seeking a Customer Service Representative for an in-office, full-time role. You will handle inbound calls, schedule service appointments, greet walk-in customers, and support memberships and warranties while delivering a 5-star customer experience.

Reporting to the Office Manager, you will manage follow-up, open estimates, service bookings, parts and warranty administration, and participate in on-call dispatch rotation.

Qualifications

• Customer service experience required.
• Strong communication, organizational, and multitasking skills.
• High school diploma or equivalent; college preferred.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Greet walk-in customers and provide front-desk support.
• Assist with club memberships, warranties, and quality control processes.
• Handle customer follow-up, open estimates, and service bookings.
• Assist with parts and warranty administration.
• Participate in on-call customer service and dispatch rotation.

Skills

Customer service experience

Strong communication

Organization

Multitasking

Education

High school diploma or equivalent

College preferred

Job description

Hobaica Services | Phoenix, AZ

Work with a stellar team at Hobaica Services, proudly serving Arizona since 1952. We believe employees are family and value both personal and professional growth. If you’re ready to take the next step in your career, we’d love to meet you.

Position Summary

The Customer Service Representative is a full-time, in-office role responsible for managing inbound customer communication, scheduling, administrative support, and customer follow-up. This position reports to the Office Manager and plays a key role in delivering a 5-star customer experience.

Schedule:

Monday–Friday, 8:00 AM–5:00 PM (overtime may be required during peak season)

Key Responsibilities

• Answer incoming calls and schedule service appointments
• Greet walk-in customers and provide front-desk support
• Assist with club memberships, warranties, and quality control processes
• Handle customer follow-up, open estimates, and service bookings
• Assist with parts and warranty administration
• Participate in on-call customer service and dispatch rotation

Qualifications

• Customer service experience required
• Strong communication, organization, and multitasking skills
• High school diploma or equivalent required (college preferred)

Benefits

• Competitive pay and great work environment
• Opportunities for career growth and continued training
• Competitive pay with bonus and commission opportunities
• Comprehensivebenefits - Medical, Dental, Vision insurance
• 401K retirement plan with partial company match
• Life insurance coverage
• Paid vacation and holidays
• Company events

Work Environment:

This position primarily operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting.

Pay Range

$20 — $25 USD

About Hobaica:

Founded in 1952, Hobaica Services provides residents in the Phoenix metropolitan area with high quality heating, air conditioning, refrigeration, indoor air quality, and custom wine cellar services. At Hobaica, leadership and innovation come naturally. Our team has constantly transformed to meet the changing landscape of the marketplace, serving customers with quality service, installations and products. That tradition continues today with innovations that consistently reinvent the business and our team as we strive to raise our standards for quality, safety and sustainability.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.