Customer Services and Information Governance Officer

East Sussex County Council; United States; Hybrid; USD 27,000 - 37,000; Part time

Job summary

East Sussex County Council is seeking a Customer Services and Information Governance Officer to coordinate responses to complaints, Freedom of Information requests, Environmental Information Regulations requests and Data Protection Subject Access requests. You will help customers find resolutions, support colleagues with information governance matters and use learning to improve our services.

This is a part-time post (24 hours per week) with hybrid working and some home-working possible up to 3

Qualifications

• Communicate clearly, accurately and confidently with a wide range of people.
• Plan and organise a varied workload while meeting competing deadlines.
• Use initiative to solve complex problems and improve processes.
• Analyse, interpret and present complex information accurately.
• Work collaboratively and build effective professional relationships.

Responsibilities

• Coordinate responses to complaints, FOI requests, Environmental Information Regulations requests and Data Protection Subject Access requests.
• Help customers find resolutions and support information governance matters.
• Use learning from complaints and enquiries to improve services.

Skills

Clear communication

Planning & organisation

Problem solving

Analytical thinking

Teamwork

Job description

Do you enjoy solving complex problems and helping people find answers? Then join our supportive team and help us deliver better outcomes for customers.

As a Customer Services and Information Governance Officer, you will coordinate responses to corporate complaints, Freedom of Information requests, Environmental Information Regulations requests and Data Protection Subject Access requests. You will help customers find resolutions, support colleagues with information governance matters and use learning from complaints and enquiries to improve our services.

This is a part-time post, working 24 hours per week. The successful candidate will work 24 hours across five working days within the Council's office hours (set hours across the working week can be agreed with the successful candidate). Hybrid working is available with the option to work from home up to 3 days per week.

We are looking for candidates who:

• Communicate clearly, accurately and confidently with a wide range of people
• Plan and organise a varied workload while meeting competing deadlines
• Use initiative to solve complex problems and improve processes
• Analyse, interpret and present complex information accurately
• Work collaboratively and build effective professional relationships

We are working towards recruiting a workforce that reflects our community, because we recognise the value of diverse perspective and experiences.

Details about are available on our website. If you have any questions about the accessibility of the building, please contact the hiring manager.

Interviews will take place in person at County Hall, Lewes, during the week commencing 9 November 2026. The selection process will also include exercises on the same day. If you are unavailable that week, please let us know and we may be able to arrange an alternative date.

Candidates who meet certain criteria are given priority when we shortlist.

This varied role offers the opportunity to combine excellent customer service with specialist information governance work. You will manage your own caseload, contribute ideas for service improvement and develop your expertise, while receiving full support from a small, friendly and approachable team.,

"It's a really nice and supportive atmosphere here. Everyone is friendly, very approachable, very supportive of each other, and everyone wants everyone else to do well." Heather, Specialist Contract Manager