Customer Services Officer - Part time

The Hyde Group; United States; Hybrid; USD 30,000 - 36,000; Part time

Benefits offered by this job

Pension scheme

Generous holiday allowance

Life assurance

Flexible benefits platform

Learning & career development

Job summary

The Hyde Group is seeking a Customer Services Officer to join our busy inbound call centre in London. You will be the first point of contact for customers, handling a high volume of calls with empathy and professionalism to resolve queries quickly.

This hybrid role offers 2 days in the office and 3 days remote, 31 hours per week, with start date 9 November 2026. Hyde Group supports wellbeing, learning, and long-term development.

Qualifications

• Proven experience in customer service.
• Strong communication and rapport-building skills.
• A proactive mindset and passion for delivering excellent customer care.
• The ability to handle difficult calls with resilience and empathy.

Responsibilities

• Working in our call centre as the first point of contact for customers via inbound calls.
• Manage 35–45 demanding calls daily with professionalism and empathy.
• Refer specialist and complex enquiries to the appropriate teams.
• Provide excellent service across all communication channels.
• Consistently meet or exceed KPIs and service targets.

Skills

Customer service

Communication

Rapport-building

Empathy

Proactive mindset

Job description

Customer Services Officer (Liaison / Complaints)

London Bridge

Hybrid (2 days in office, 3 days remote working)

£28,000 Pro Rata (£24,800 per year based on 31 hours per week)

31 hours per week:

• Monday: 9:00am-5:00pm
• Tuesday - Friday: 9:00am-4:00pm

Start date: 9 November 2026

Hyde is looking for a Customer Services Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Customer Services Officer at Hyde, you will be the first point of contact for our customers within a busy inbound call centre. You will handle a high volume of demanding and challenging telephone calls, aiming for a speedy resolution and ensuring every customer has a positive experience. Your role will be key in building rapport, resolving queries efficiently, and delivering a consistently high standard of customer service.

Key Duties

• Working in our call centre as the first point of contact for customers via inbound calls.
• Manage 35–45 demanding calls daily with professionalism and empathy.
• Refer specialist and complex enquiries to the appropriate teams.
• Provide excellent service across all communication channels.
• Consistently meet or exceed KPIs and service targets.

Why Join Hyde?

Hyde is part of the Hyde Group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Customer Services Officer we’re seeking someone who can bring:

• Proven experience in customer service.
• Strong communication and rapport-building skills.
• A proactive mindset and passion for delivering excellent customer care.
• The ability to handle difficult calls with resilience and empathy.

The Benefits of Joining Hyde

• Excellent pension scheme.
• Generous holiday allowance.
• Life assurance.
• Award-winning flexible benefits platform.
• Support for learning and career development.
• Hybrid working options available.

Diversity, Inclusion & Accessibility

Equality, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.