Customer Care Specialist

South Shore Marine; Huron (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

South Shore Marine in Huron, OH seeks a Customer Care Specialist to manage inbound calls and internet leads, routing to the appropriate sales person and adding customers in the CRM.

The role focuses on following up with customers to ensure top-quality service, coordinating appointments, and maintaining accurate data, with a drive to enhance customer satisfaction across all locations.

Qualifications

• Experience with high quality person to person communication
• Data entry with low margin of errors

Responsibilities

• Receive incoming calls, set appointments, log in CRM and transfer to correct sales person.
• Receive incoming internet leads, update, assign and send to correct sales person.
• Contact customers to verify the quality of interaction with sales person.
• Reach out to previously sold customers to offer services or support.
• Call customers with upcoming CSI surveys and report results to manager.
• Reach out to service customers to schedule or discuss first service.
• Engage every customer who visited any location to ensure satisfaction.
• Follow up with Sell Us Your Boat customers 14 days after initial contact.

Skills

Multi-tasking with calls & CRM

CRM logging

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Specialist

South Shore Marine, Huron, OH, US

2 days ago Requisition ID: 2322

POSITION SUMMARY

As a Customer Care Specialist, you will receive incoming phone calls and internet leads for all 3 Texas Marine locations; and transfer to correct sales person, then add customer in CRM. Your primary focus will be to follow up with every customer ensuring the highest quality of service from the sales teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive incoming calls, try to set appointment, log in CRM and transfer to correct sales person, 15
• Receive incoming internet leads, update, assign and send to correct sales person., 10
• Contact customers and verify the quality of the interaction with sales person, 15
• Reach out to previously sold customers, letting them know we are here for them, 10
• Call customers with upcoming CSI surveys, verify all is good, share with manager, 10
• Reach out to previous service customers, see if need service, set appointment, 10Reach out to previously sold customers to see if need first service, 10
• Reach out to every customer that walked into any location, see if went well, 10
• Reach out to Sell Us Your Boat customers 14 days after 1 st contact, verify all is well, 10

SKILLS

• Ability to multi task with incoming calls, logging in CRM, and emails
• Proficient in Microsoft Office products.
• Maintain positive attitude and energy

QUALIFICATIONS / REQUIREMENTS

• Experience with high quality person to person communication
• Data entry with low margin of errors

PHYSICAL DEMANDS

• Remaining in a stationary position, often standing or sitting for prolonged periods
• Repeating motions that may include the wrists, hands and/or fingers
• Moving about to accomplish tasks or moving from one worksite to another
• Operating motor vehicle
• Communicating with others to exchange information
• Assessing the accuracy, neatness and thoroughness of the work assigned
• Hearing
• Talking
• Eye/Hand/Foot Coordination
• Sedentary work that primarily involves sitting/standing

This position operates exclusively in an indoor office environment with controlled temperatures.

This position will require operating a company vehicle from time to time as part of their job duties. "Candidates must possess a valid driver's license and a clean driving record (MVR) to operate company vehicles."

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.