Customer Service & Will-Call Specialist

Harbor Foodservice; Kent (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Personal and holiday time

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Employee Assistance Program

Job summary

Harbor FoodService is seeking a Customer Service / Will Call representative in Kent, WA. This full-time role supports customers and team members from the Will Call desk and requires accurate order entry, problem resolution, and coordination with vendors and sales teams.

Pay ranges from $21.00 to $25.00 per hour. Work schedule is Monday through Friday, 7:00 AM to 3:30 PM. Benefits include medical, dental, vision, life insurance, paid time off, and a 401(k) with company match.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Basic computer skills, including Microsoft Office and data entry.
• Strong communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic math and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Accurate and efficient computer based order entry.
• Reporting as needed, working with customers and Team Members to solve problems
• Notification of substitutions or out of stock items to Team Members or customers
• Work with Vendors, Brokers, and Sales Team Members to optimize sales opportunities, samples, and receipt of special delivery products
• Tracking order shipments.
• Will participate in Customer Service Survey calls.
• Provide call support in Market Recalls, and coordinate, pick-up, credits, and documentation, for our customers, Team Members and QIA department.
• Take and process phone orders for pick up by customers, sales reps and vendors.
• Process credit memos, invoices & receipts, and work to resolve order problems.
• Reconcile daily receivables and prepare daily deposit slip for cash & checks received.
• Provide Will Call coverage when needed.
• Other duties as assigned.

Skills

Customer service

Communication

Data entry

Microsoft Office

Multitasking

Teamwork

Problem solving

Education

High school diploma

Tools

Order entry software

Data reporting tools

Job description

Harbor FoodService is seeking a Customer Service / Will Call representative in Kent, WA. This full-time role supports customers and team members from the Will Call desk and requires accurate order entry, problem resolution, and coordination with vendors and sales teams.

Pay ranges from $21.00 to $25.00 per hour. Work schedule is Monday through Friday, 7:00 AM to 3:30 PM. Benefits include medical, dental, vision, life insurance, paid time off, and a 401(k) with company match.