Customer Service/Warehouse Associate II

Dal-Tile Corp.; Morrisville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Dal-Tile Corp. is seeking a Customer Service/Warehouse Associate II to handle walk-in customers, sales transactions, and warehouse tasks including receiving, loading/unloading, order pulling and inventory checks.

The role involves daily forklift operation, order entry, and generating daily sales reports while maintaining safety and accuracy in a fast-paced Sales Service Center environment.

Qualifications

• HS diploma or equivalent experience.
• 3+ years of customer service experience and warehouse experience.

Responsibilities

• Wait on customers and complete sales transactions.
• Assist customers with order requirements and provide samples.
• Process payments, reconcile cash, and update customer records.
• Enter customer orders and manage stock replenishment.
• Perform daily inventory checks and cycle counts.
• Operate forklift equipment and maintain a clean, safe workspace.

Skills

Customer service

Warehouse

Forklift

Education

HS diploma

Tools

Forklift equipment

Job description

Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate II to join our TEAM! As the Customer Service/Warehouse Associate II will need someone responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties, such as receiving, loading/unloading material, pulling/assembling customers' orders, and conducting inventory checks. This position may involve daily use of forklift equipment.

Primary Objective

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

Primary Function and Scope

• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Wait on customers and prepare sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates forklift equipment.
• Maintains a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
• Performs other related duties as required.

Experience and Knowledge Required

• HS diploma or equivalent experience.
• 3+ years of customer service experience and warehouse experience.

Competencies

• Organization.
• Math.
• Time management.
• Computer skills.
• Detail-oriented.
• Customer service.
• Safety-conscious.