CSR WAREHOUSE II - SSC

MOHAWK ESV, INC; Seattle (WA); On-site; USD 28,171 - 35,142; Full time

Benefits offered by this job

Family-friendly work environment

Promotion from within

Unique benefits beyond medical and dental

Job summary

MOHAWK ESV, INC is seeking a Customer Service/Warehouse Associate in Seattle, Washington. This role involves serving walk-in customers and handling material transactions along with various warehouse duties like loading/unloading and order assembly.

The ideal candidate should possess a high school diploma, 1+ years in customer service and warehouse experience, and forklift competency. We offer expected pay rates between $20.45/hr and $25.51/hr, based on individual qualifications.

Qualifications

• 1+ years of customer service experience and warehouse experience required.
• Forklift experience is mandatory.
• Must be detail-oriented with strong organization and time management skills.

Responsibilities

• Provide customer service including assisting with order requirements.
• Handle sales transactions and accept payments.
• Perform warehouse duties such as pulling and assembling orders.
• Check inventory for accuracy and maintain facility cleanliness.
• Follow safety rules and report unsafe conditions.

Skills

Customer service

Warehouse operations

Forklift operation

Organization

Math skills

Computer skills

Education

High School diploma or equivalent

Tools

Forklift

Job description

Overview

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Position Overview

Dal-Tile is seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will be responsible for providing a variety of support such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties such as receiving, loading/unloading material, pulling/assembling customers' orders, and inventory checks. This position may involve daily use of forklift and/or crane equipment.

Expected base pay rates for the role will be between $20.45/hr and $25.51/hr at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short- and long-term incentive packages, and other company-sponsored benefit programs.

Primary Objective

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Countertop location.

Primary Function and Scope

• Performs various customer service duties such as waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file and creating vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepares sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates crane forklift equipment.
• Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
• Performs other related duties as required.

Experience And Knowledge Required

• HS diploma or equivalent experience.
• 1+ years of customer service experience and warehouse experience.
• Forklift Experience Competencies.
• Organization, math, time management, computer skills, detail-oriented, custo