Customer Service/Warehouse Associate - FT

Dal-Tile Corp.; Westwood (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Dal-Tile Corp. is seeking a Customer Service/Warehouse Associate to perform customer service, office administration, and warehouse duties. This role includes assisting customers, handling transactions, processing payments, and managing stock. Ideal candidates will have a high school diploma, 1+ years of experience, and crane forklift knowledge.

The associate will ensure a clean, organized environment, maintain safety procedures, and lift materials when necessary.

Qualifications

• 1+ years of customer service experience and warehouse experience.
• Crane Forklift Experience is a plus.

Responsibilities

• Perform various customer service duties such as assisting customers and handling transactions.
• Address and resolve customer complaints.
• Perform office administration duties like processing payments and preparing reports.
• Complete stock replenishment orders and maintain inventory.
• Operate crane forklift equipment.

Skills

Customer service

Organization

Math

Time management

Computer skills

Detail-oriented

Education

High school diploma or equivalent

Tools

Crane forklift

Job description

Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM!

Primary Objective:

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Countertop location.

Primary Function and Scope:

• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Wait on customers and prepare sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, processing stock material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates crane forklift equipment.
• Maintains a clean and organized facility by sweeping, trash removal, restroom cleaning, and general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
• Performs other related duties as required.

Experience and Knowledge Required:

• HS diploma or equivalent experience.
• 1+ years of customer service experience and warehouse experience.
• Crane Forklift Experience is a plus.

Competencies:

Organization, math, time management, computer skills, detail-oriented, customer service, safety-conscious.

Other Pertinent Job Information:

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.