Warehouse Associate

Dal-Tile Corp.; Corpus Christi (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Dal-Tile Corp. is seeking a Customer Service/Warehouse Associate at our Corpus Christi location. The role combines frontline customer service with warehouse duties, including receiving, order pulling, packing, and stocking materials.

The position may require operating a forklift or crane and performing inventory checks. The successful candidate will handle sales transactions, returns, and payment processing, while maintaining accuracy in the customer master file and vendor orders.

Qualifications

• HS diploma or equivalent required.
• 1+ year of customer service and warehouse experience.
• Crane/forklift experience is a plus.

Responsibilities

• Wait on customers and assist with order requirements and payments.
• Process payments, receipts, and daily cash handling.
• Enter orders, create plant/RDC orders, and replenish stock.
• Conduct inventory checks and daily cycle counts.
• Receive inbound material and process shipments and returns.
• Operate crane and forklift equipment.
• Maintain a clean, safe, and organized facility.

Skills

Customer service

Warehouse experience

Inventory management

Safety awareness

Education

HS diploma or equivalent

Tools

Crane

Forklift

Job description

Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support, including servicing walk-in customers, completing sales transactions, and handling material handling duties such as receiving, loading/unloading material, pulling/assembling customers’ orders, and conducting inventory checks. This position may involve daily use of forklift and/or crane equipment.

Primary Objective:

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Countertop location.

Primary Function and Scope

• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balances the petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepares sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, processing stock material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates crane and forklift equipment.
• Maintains a clean and organized facility by sweeping, trash removal, restroom cleaning, and general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
• Performs other related duties as required.

Experience and Knowledge Required

• HS diploma or equivalent experience;
• 1+ years of customer service experience and warehouse experience
• Crane/forklift experience is a plus

Competencies

Organization, math, time management, computer skills, detail-oriented, customer service, safety-conscious.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.