Customer Service & Volunteer Intern

Peoria Park District; Peoria (IL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Discounted recreation classes

Free facility admissions

Job summary

Peoria Park District is offering an internship at Owens Ice Center in Peoria, IL. The role supports front desk operations, guest services, and event coordination, with a 20-hour weekly cap (10 hours at Owens Ice Center and 10 hours at Noble Center).

The internship runs through mid-2027, funded by a grant. As an active undergraduate student, you will gain exposure to customer service, volunteer management, and community events such as Zootober.

Qualifications

• Current active college undergraduate student (Sept 2026 - Dec 2026).
• Internship funded through grant; available up to 20 hours per week (10 at Owens Ice Center, 10 at Noble Center).
• Must have reliable transportation.
• Ability to work evenings and weekends as needed.
• Microsoft Office familiarity preferred.

Responsibilities

• Assist front desk with customer service, phone answering, and greeting guests on Tue–Thu afternoons/evenings.
• Maintain appearance and cleanliness of designated areas.
• Assist with concession operations as needed.
• Assist with skating program duties.
• Follow district rules, policies, and safety procedures.
• Perform other duties as assigned.
• Volunteer coordination for events, including Peoria Zoo's Zootober on Fridays.

Skills

Detail-oriented

Written and verbal communication

Professional attitude

Education

Undergraduate student

Tools

Microsoft Office

Job description

Job Details

Job Location: OWENS CENTER - PEORIA, IL 61614

Position Type: Internship

Salary Range: $17.00 - $17.00 Hourly

Duties

Owens Ice Center:

• Assist the front desk staff with customer service functions such as answering phones, greeting guests at the facility, and other operational tasks on Tuesday, Wednesday, and Thursday afternoons/early evenings.
• Assist in maintaining the appearance and cleanliness of all designated areas.
• Assist with concession operations as needed.
• Assist with assigned duties related to the skating program.
• Follow all Peoria Park District rules, policies, and procedures.
• Follow all safety procedures that pertain to the duties performed; support all aspects of the District's safety program.
• Perform all other duties as assigned.

Volunteer Department:

• Lead and supervise the special event volunteers at assigned Peoria Park District events and facilities. There will be a heavy focus on Peoria Zoo's "Zootober" event series on Fridays in October starting at 3:30pm.
• Volunteer recruitment and administrative office duties will also be included.
• As part of the internship program, all interns will assist in several Peoria Park District events, as assigned.
• Follow all Peoria Park District rules, policies, and procedures.
• Follow all safety procedures that pertain to the duties performed; support all aspects of the District's safety program.
• Perform all other duties as assigned.

Essential Functions

• Ability to stand, bend, stoop, and sit for extended periods of time.
• Ability to lift and carry up to 50 pounds.

Qualifications Education

Current active college undergraduate student (Sept 2026 - Dec 2026). This internship program is funded through June 2027 due to a grant from the Illinois Criminal Justice Information Authority and available to college undergraduate-aged individuals up to 20 hours per week; 10 hours at Owens Ice Center and 10 hours at Noble Center with Volunteer Department.

Knowledge and Ability

• Ability to focus on detail-oriented tasks.
• Ability to communicate both orally and in writing.
• Some familiarity with Microsoft Office is preferred.
• Ability to be professional, respectful, accountable, innovative, safe, and equitable to both internal and external customers.
• Must have reliable transportation.
• Ability to work evening and weekend hours as needed.

Perks

• Part-time employees enjoy discounted recreation classes and free admission to select Park District facilities.

The Peoria Park District hires without regard to race, color, religion, sex, age, national origin, citizenship status, ancestry, sexual orientation, marital status, disability, pregnancy, military status or unfavorable discharge from military service, protected veteran status, or on the basis of any characteristic protected by law.

All qualified individuals are encouraged to apply.

AN EQUAL OPPORTUNITY EMPLOYER.