Customer Service Training Specialist

Uline; Waukegan (IL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

On-site fitness center

Café9 dining options

Modern facilities

Best-in-class facilities

Job summary

Uline is seeking a Customer Service Trainer to design and deliver effective training programs that boost employee performance and legendary customer service across North America. This on-site role collaborates with training teams at Corporate HQ and regional facilities to drive learning solutions that support our workforce.

The ideal candidate has a Bachelor’s degree in adult learning or related field, experience with modern training methods and tools, and strong communication and leadership

Qualifications

• Bachelor's degree in adult learning, corporate training or related area, or equivalent experience.
• Experience with existing and emerging training methods and tools.
• Proficient in Microsoft Office.
• Excellent communication, interpersonal and leadership skills.

Responsibilities

• Design and conduct training sessions using a variety of techniques to support employee success and drive high performance.
• Evaluate Customer Service training needs and provide recommendations to improve processes and procedures.
• Serve as a liaison for training teams across Ulines Corporate Headquarters and our regional facilities.
• Create a welcoming and positive learning environment that encourages employee growth and development.

Skills

Training design

Learning & development

Communication skills

Microsoft Office

Leadership

Education

Bachelor's degree in adult learning or related field

Tools

LMS

Job description

Uline is seeking a Customer Service Trainer to design and deliver effective training programs that boost employee performance and legendary customer service across North America. This on-site role collaborates with training teams at Corporate HQ and regional facilities to drive learning solutions that support our workforce.

The ideal candidate has a Bachelor’s degree in adult learning or related field, experience with modern training methods and tools, and strong communication and leadership