Customer service technician - tufting

VANDEWIELE; Town of Belgium (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Family-friendly vacation policies

Ongoing training opportunities

Job summary

A global technology company based in the United States is seeking motivated technicians to install and service innovative tufting machines at customer locations worldwide. The role includes extensive travel, hands-on training, and collaboration with internal teams. Ideal candidates should have experience with tufting machines, strong communication skills, and flexibility to adapt to new environments.

Qualifications

• Experience in starting up and modifying tufting machines.
• Flexible and eager to travel up to 70% of your time.
• Calm under pressure and skilled at setting priorities.

Responsibilities

• Master tufting machine operation through hands-on training.
• Travel internationally to install and maintain machines.
• Collaborate with internal service team for support.

Skills

Experience with tufting machines

Mechanics knowledge

Electronics interest

Strong communication skills in English

Customer focus

Job description

Are you passionate about technology and ready to take your skills global? At Vandewiele, we’re looking for motivated technicians to install and service our cutting‑edge tufting machines at customer sites around the world.

Your role:

• Dive into a hands‑on training program to master our tufting machines.
• Travel internationally to install and maintain machines at customer locations.
• Act as a trusted technical expert and brand ambassador on‑site.
• Collaborate with our internal service team for support, updates, and feedback.
• Share insights and suggestions to improve our products and customer experience.

Your profile:

• Experienced in starting up and modifying tufting machines.
• Technically curious, with interest in mechanics, electronics.
• Calm under pressure and skilled at setting priorities.
• Flexible and eager to travel up to 70% of your time.
• Adaptable to new environments and able to work independently.
• Customer‑focused with strong communication skills in English (French and German are a plus).

Our offer:

• A dynamic role in a globally respected, financially strong company.
• The agility of a family business with the impact of a global player.
• A diverse and exciting job with international travel.
• Thorough onboarding and ongoing training opportunities.
• Competitive salary tailored to your role and experience.
• Family‑friendly vacation and leave policies.

We’d love to hear from you! Whether you’re a seasoned technician or looking to grow in a global role, this is your chance to make an impact.

We are always evolving and our people with us!

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