Customer Service Technician - Flooring Repairs

Interior Specialists, Inc; West Sacramento (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Disability insurance

Life insurance

Flexible time off

8 paid holidays

Pet insurance

Job summary

Interior Logic Group, Inc. is seeking a Customer Service Technician to perform warranty repairs and product installations, supporting both customer service and production operations.

You will work in occupied homes and new construction environments, ensuring repairs meet ILG's quality standards while maintaining safety and clear communication with customers. The role requires a high school diploma or GED and 1+ year of construction experience, with driving duties and a strong focus on accuracy

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• 1+ years of experience in construction or related trades with increasing responsibility.
• Valid driver’s license and vehicle insurance as required by state law.
• Ability to perform repairs and service in occupied homes.
• Good verbal communication and organizational skills.
• Experience in one or more construction trades such as flooring, cabinetry, countertops.

Responsibilities

• Perform repairs, touch-ups, and installation-related tasks across multiple trades.
• Perform repairs in occupied homes and in accordance with safety requirements.
• Handle logistics related to production installs, including material handling and coordination.
• Maintain inventory of parts, tools, and materials for field operations.
• Travel to local customer locations to perform field service and support.
• Communicate clearly with customers and internal teams about scope and timelines.

Skills

Technical aptitude

Customer communication

Organizational skills

Problem-solving

Safety compliance

Customer satisfaction

Education

High school diploma or GED

Experience in construction trades

Tools

SAP knowledge

Microsoft Office

Job description

Summary

The Customer Service Technician is responsible for providing excellent customer service through high-quality warranty repairs and product installations. This position plays a critical role in supporting both customer service and production operations, ensuring repairs are completed efficiently, safely, and to ILG’s quality standards. Technicians must demonstrate professionalism, technical skill, and strong communication while working in both occupied homes and new construction environments.

Essential Functions

• Perform repairs, touch-ups, and installation-related tasks following or during production installation across multiple trades and materials
• Perform minor to complex repairs and replacements, including work in occupied homes, in accordance with ILG standards and safety requirements
• Perform logistical tasks related to production installs, including material handling and coordination
• Maintain inventory of parts, tools, and materials required for field operations
• Travel to local customer locations to perform field service, repairs, and support
• Communicate effectively with customers and internal teams to ensure clear understanding of scope, timelines, and expectations
• Organize workflow efficiently and maintain accurate documentation related to repairs, materials, and completed appointments
• Confirm and document completed appointments accurately and promptly
• Provide feedback to internal teams regarding product quality, installation methods, and process improvement opportunities
• Mentor and support less experienced technicians, as applicable
• Perform other duties as assigned

Education & Experience

• High school diploma or GED, or equivalent combination of education and experience
• One or more years of experience in construction or related trades, with increasing responsibility and technical complexity over time
• Valid driver’s license and vehicle insurance as required by state law
• Ability to perform repairs and service work in occupied homes
• Good verbal communication and organizational skills
• Demonstrated ability to train, mentor, or support other technicians as experience level increases
• Experience in one or more construction trades, which may include: Flooring (tile, carpet, wood, or LVP), Cabinets (repair, touch-up, adjustment), Countertops (basic repair through advanced fabrication and replacement across multiple materials)

Skills & Competencies

• Strong technical aptitude with knowledge of multiple trades, including flooring, cabinetry, and countertops
• Excellent communication skills with customers and team members
• Strong organizational and time management abilities
• Demonstrated problem-solving and analytical skills to diagnose and resolve installation or repair issues
• Ability to follow safety standards and company policies consistently
• Commitment to quality, accountability, and customer satisfaction
• Proficiency in Microsoft Office Suite; SAP knowledge preferred

Physical Requirements

Ability to stand, sit, walk, bend, and stoop for 8+ hours. Minor lifting and carrying may be required.

Work Environment

Work performed at construction job sites and office locations. Exposure to construction materials, paints, wood finishing products, and tools.

Pay

Pay range: $28-$31/hour plus benefits

Company Culture

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin. If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us! The correct website for job postings for ILG is https://interiorlogicgroup.wd5.myworkdayjobs.com/CareersatILG. Powered by its award-winning technology platform, Interior Logic Group, Inc. is the largest national provider of interior design and finish solutions to the building industry. Our scalable solutions increase customer profitability, improve construction quality, and reduce cycle times—with our team deeply focused on providing an exceptional customer experience. We provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers. People choose to build their careers at ILG because of our passionate team, company culture, flexible work options, and growth opportunities. We invest in our workforce to help them achieve great things both personally and professionally, offering wide-reaching benefits from healthcare support to financial well-being. Check out some of our top benefits we have to offer: At our company, we believe in supporting your health, your goals, and your future. That’s why we offer a comprehensive benefits package designed with flexibility and well‑being in mind: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

Benefits

• Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health
• 401(k) with company match
• short- and long-term disability
• life insurance
• access to a Flexible time off
• 8 paid holidays
• additional leave benefits so you can recharge, rest, and focus on what matters most.
• Access to supplementary optional benefits, including a company-sponsored weight loss management program and pet insurance.

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