Calibration Technician

ZIEHL-ABEGG Inc. North America; Winston-Salem (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Tuition reimbursement

Health, dental and vision options

Company-paid life insurance

Job summary

ZIEHL-ABEGG Inc. North America is seeking a Calibration Technician to lead internal calibration workflows and support external vendors in North American operations. The role emphasizes accuracy, documentation, and teamwork in a fast-paced environment.

Responsibilities include handling RMAs, maintaining calibration databases, generating certificates, and supporting product failure analysis with Service Technicians and Quality. 3+ years experience required; ISO-17025 familiarity preferred.

Qualifications

• 3+ years of experience as Calibration Technician.
• Formal training in Metrology desirable (Certified and/or Associates Degree).
• Experience with quality systems (ISO-17025, ISO-9001) desirable.
• Capable of lifting 40 pounds.
• Proficient in Microsoft Office and related software.

Responsibilities

• Communicate with customers via phone, email, and other tools.
• North American RMA process responsibility.
• Monitor, track, and report on RMAs.
• Track and document returns in QSYS, Airtable, and company server.
• Assist in product failure analysis with Service Technicians and Quality.
• Prepare quotes for repairs.
• Other duties as assigned.

Skills

Communication skills

Attention to detail

Analytical thinking

Team player

Self-motivation

Education

Associates Degree

Metrology training

Job description

Brief Description

With over 100 years’ accumulated experience, ZIEHL-ABEGG is the world leading fan and motor manufacturer. We are the proven leader in the fan and ventilation market, providing innovative and energy efficient solutions to our business partners and customers.

Brief Description

With over 100 years’ accumulated experience, ZIEHL-ABEGG is the world leading fan and motor manufacturer. We are the proven leader in the fan and ventilation market, providing innovative and energy efficient solutions to our business partners and customers.

The calibration technician is principally responsible for successful execution and management of all internal and external instrument calibration work.

Calibration Technician

Your Main Responsibilities Will Be

• Communicate via phone, e-mail, and other communication tools with customers
• North American RMA process responsibility
• Monitor, track, and report on incoming and outgoing RMAs
• Track & document returns in QSYS, Airtable, and on company server
• Assist in product failure analysis with Service Technicians and Quality department
• Issue and generate quotes for repairs
• Other duties as assigned

Job Requirements

• 3+years of experience as a Calibration Technician.
• Formal training in Metrology highly desirable (Certified and/or an Associates Degree, preferably in a technical discipline specific to calibration and instrumentation)
• Detailed experience with quality management systems (ISO-17025, ISO-9001) highly desirable
• Capable of lifting (40 pounds)
• Thorough knowledge of standard business software products (Microsoft Office, Outlook, Windows etc.)
• Proficient computer skills/fast learner of new business software
• Strong competency in record keeping / organization, database maintenance, spreadsheets.
• Ability to maintain excellence and accuracy in a dynamic, fast-paced, multi-disciplinary environment.
• Ongoing commitment to advance knowledge in the field of instrument calibration methods and providing excellent customer service.
• Must work well in a team environment and must demonstrate excellent communication skills in the interaction with coworkers and suppliers
• Must demonstrate attention to detail and conscientiousness related to the quality of work
• Analytical problem solving
• Self-directed and highly motivated

Requirements

• Develop procedures for internal calibration processes.
• Perform routine calibration of all equipment that requires calibration, ensuring internal calibration equipment is calibrated regularly.
• Evaluate and troubleshoot non-operational gauges. Coordinate with vendors to determine pricing, repair lead-time, and repair approvals with suppliers.
• Create, maintain, and execute calibration procedures for various instrumentation and equipment.
• Maintain calibration and repair schedules and monitor average lead-time.
• Maintain calibration database for all internal instruments and monitor due dates, perform calibrations, and generate calibration paperwork (certificates and reports).
• Coordinate all calibration with external calibration vendors for instruments that cannot be calibrated internally.
• Evaluate calibration vendors based on qualification and expertise and monitor their performance.
• Participate in audits by external bodies.
• Validate calibration methods.
• Work with technical management and establish goals to expand internal calibration capabilities and establish scope approval for such capabilities under ISO/IEC 17025:2005.
• Other duties as assigned

We offer

• Tuition Reimbursement Program- We encourage team members to continue their education to support their current or future work.
• We offer a comprehensive benefits package including Health, Dental and Vision options.
• Company-paid Life insurance, Short and Long-Term Disability insurance, and Parental leave.
• 401(k) retirement account with a generous company match
• Phenomenal work life balance offering twenty (20) days of Paid Time Off (PTO) per calendar year.
• Holidays totaling eleven days (11) per calendar year including a floating holiday of employee’s choice.
• Career advancement and training opportunities
• We welcome candidates from all backgrounds and are dedicated to providing an inclusive environment where everyone feels valued and supported.
• EEO compliant employer