Customer Service Technician

Jobtailor

Urbana (IL)

On-site

USD 65,000 - 90,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Elevate Healthcare is seeking a field-based Technical Support Specialist to deliver post-sales services, installations, and training at customer sites. You will troubleshoot complex issues, coordinate travel, and ensure product performance and customer satisfaction.

Responsibilities include repairing on-site, documenting cases, installing simulations and AVS equipment, and maintaining strong customer relationships. Travel up to 25% is required for on-site support and demos.

Qualifications

Associate degree or technical certification in engineering (electronics or robotics) or related technical experience of at least 5 years, including 3 years supporting clients in the field or by phone.
Must maintain great relationship skills and demonstrate dedication to quality and customer.
High level of autonomy.
Ability to interact well with people at different levels.
Ability to handle complaints and provide solutions for difficult situations.
Ability to plan and arrange travel and site activities.
Ability to instruct and provide orientations.
Ability to manage time, complete required documentation and close cases.
Ability to provide technical support through the phone.
Ability to comprehend and follow programming, knowledge of calibration and test procedures.
Ability to read wiring diagrams and schematics.
Ability to utilize concepts of electricity and fluids.
Ability to utilize concepts of computer networking.
Ability to observe symptoms and develop strategies to narrow problems to root cause.
Ability to disassemble and repair complex assemblies.
Physical Requirements: sit/stand long periods, climb ladders, lift up to 50 pounds, travel up to 25%.

Responsibilities

Provides post sales customer support services such as installation, preventative maintenance, customer training, online support or technical consultation as required to ensure customer purchased Elevate Healthcare products meet performance and operation standards.
Receives assignments, contacts customers and coordinates travel arrangements.
Repairs products at customer sites.
Troubleshoots complex issues.
Diagnoses issues and places orders for replacement components/parts.
Updates case reports and manages returning parts, cases, and expenses.
Installs AVS products/equipment on ceilings and walls.
Installs patient simulators at customers’ locations.
Maintains consistent communication with customers and builds strong relationships.
Supports trade shows and demos as requested.
Manages expense reports in a timely manner.

Skills

Technical Support

Customer Relationship Management

Installation and Repair

Troubleshooting Complex Issues

Time Management

Education

Associate degree or technical certification in engineering

Tools

Technical Consultation Tools

Travel Coordination Software

Expense Management Tools

Job description

Provides post sales customer support services such as installation, preventative maintenance, customer training, on-line support or technical consultation as required to ensure customer purchased Elevate Healthcare products meet performance and operation standards and customer expectations in efforts to achieve/improve customer loyalty to Elevate Healthcare.
Receives assignments, contacts customers and coordinate travel arrangements.
Repairs products at customer sites.
Troubleshoots complex issues.
Diagnoses issues and places orders for replacement components/parts.
Updates case reports and manages returning parts, cases, and expenses.
Installs AVS products/equipment on ceilings and walls.
Installs patient simulators at customers’ locations.
Maintains consistent communication with customers and builds strong relationships.
Supports trade shows and demos as requested.
Manages expense reports in a timely manner.

Requirements

Associate degree or technical certification in engineering (electronics or robotics) or related technical experience of at least 5 years, including 3 years supporting clients in the field or by phone.
Must maintain great relationship skills and demonstrate dedication to quality and customer.
High level of autonomy.
Ability to interact well with people at different levels.
Ability to handle complaints and provide solutions for difficult situations.
Ability to plan and arrange travel and site activities.
Ability to instruct and provide orientations.
Ability to manage time, complete required documentation and close cases.
Ability to provide technical support through the phone.
Ability to comprehend and follow programming, knowledge of calibration and test procedures.
Ability to read wiring diagrams and schematics.
Ability to utilize concepts of electricity and fluids.
Ability to utilize concepts of computer networking.
Ability to observe symptoms and develop strategies to narrow problems to root cause.
Ability to disassemble and repair complex assemblies.
Physical Requirements: Ability to sit/stand for long periods of time. Ability to climb ladders for installations. Ability to lift up to 50 pounds. Dexterity and Ability to use/manipulate a variety of tools. Ability to travel up to 25% of the time.

Core Competencies

Demonstrates expertise in providing post-sales customer support, including installation, troubleshooting, and technical consultation for Elevate Healthcare products. Strong relationship management and problem-solving skills are essential for ensuring customer satisfaction and loyalty.

Highest-signal resume keywords