Customer Service Technician

City of Santa Fe Springs; Montrose (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical PPO

Dental Insurance

Vision Insurance

Health Savings Account

Life Insurance

Retirement Plan

Job summary

The City of Montrose is seeking a detail-oriented Clerk to support utility billing and cash receipting. You will assist City Hall customers, process payments, and help balance the general ledger with daily cash reconciliations.

Ideal candidates have strong customer service skills, accuracy with billing data, and ability to operate office equipment in a busy municipal setting. Training and benefits are provided.

Qualifications

• High school diploma or GED.
• One year related experience and/or training in accounting or office systems.
• Ability to use general office equipment including ten-key, telephone console type system and a two-way radio system.

Responsibilities

• Provide quality customer service to citizens for general inquiries and utility billing questions.
• Operate telephone console to handle incoming calls and direct to appropriate departments.
• Process and monitor utility billing tasks including new accounts, meter reading data, monthly bills, and delinquent notices.

Skills

Customer service

Office equipment

Communication

Education

High school diploma

Tools

Ten-key

Telephone console

Two-way radio

Job description

Basic Purpose Of The Job

Under general direction, maintains and processes utility billing and collections, receives and posts payments to the City. Assists City Hall walk-in and telephone customers with inquiries by providing general information and quality customer service.

Essential Functions

• Provide quality customer service to citizens for general inquiries and handle detailed questions regarding utility billing.
• Operate telephone console to receive incoming calls to provide general information, take messages or direct calls to appropriate departments.
• Handle service requests for transfers of service, meter checks, and name and address changes. Receive and calculate requests for leak adjustments.
• Manage petty cash tickets and reimbursements.
• Act as lobby security to screen non-employee entrance to other areas of City Hall. Open and Close front door daily.
• Assist as needed with picking up and sorting incoming City mail, receiving and processing parcel deliveries and processing outgoing parcels.
• Assist as needed with receiving and posting payments to the city's cash receipting software, compiling daily bank deposit and balancing reports to the general ledger.
• Assist as needed with processing and monitoring returned checks and balancing to general ledger account monthly.
• Responsible for processing utility billing including initiating new customer accounts, preparing meter reading data, processing monthly utility bills, processing final bills, producing delinquent reports, shut-off notices and notifying the water department of disconnects and reconnects.
• Assist as needed to prepare letters for inside meter and sewer only customers regarding disconnects, creating and balancing appropriate reports and closing the period at the end of each month.
• Assist as needed with reviewing City utility bills and preparing and forwarding spreadsheet to Accounts Payable for payment, receiving check from Accounts Payable and posting payment.
• Assist as needed with maintaining and processing Direct Pay for customers, maintaining equal pay program and balancing utility deposits to general ledger monthly.

Core Beliefs

Core beliefs are deeply held values and assumptions that guide individuals in the workplace. Core beliefs define how we do things. By establishing core beliefs, the City of Montrose is creating a common culture that shapes employee behavior in a positive and predictable manner. When these beliefs are shared, they create cohesiveness and mutual commitment in the organization and flexibility to changes as they occur.

Our core beliefs are centered on exceptional service and are based around treating our customers and fellow team members with dignity and respect. We value teamwork and recognize that we must continually strive to improve the customer experience. Every team member, regardless of job title, plays a part in creating a service environment and each are empowered to respond to the needs of our customers and teammates. We have six Core Beliefs: Respect, Ethics, Leadership, Accountability, Transparency, Excellence in Service (RELATE).

Job Requirements

• High school diploma or general education degree.
• One year related experience and or training in similar position in accounting and office systems.
• Ability to use general office equipment including ten-key, telephone console type system and a two-way radio system.
• Strong customer service skills with the ability to remain calm in stressful situations.

Licensures & Certificates (must be active and current.)

• Current Colorado driver's license with acceptable record.

Physical Requirements and Work Environment

Sedentary physical work requiring ability to lift a maximum of 10 pounds; occasional lifting, carrying, walking and standing, hand/eye coordination for operation of personal computer; vision for reading and preparing written reports and documents; frequent speech communication, hearing and listening to maintain communications with employees and citizens. Works primarily in clean, comfortable office environment.

Late applications will not be accepted. All candidates are subject to a pre-employment background check and drug screen. The City of Montrose is an Equal Opportunity Employer and participates in E-Verify to verify the identity and employment eligibility of all persons hired.

Benefits

The City of Montrose is committed to compensating employees fairly and equitably. The talent and contributions of employees are crucial to enhancing the quality of life for all who live in, work for, or visit the City of Montrose. In addition to their paychecks, the following benefits represent a significant contribution toward their total compensation.

• Medical Insurance: Preferred Provider Organization (PPO) medical plan, administered by UMR. This is a high deductible health plan. You will receive the maximum benefits under the plan and pay a smaller amount out of your pocket when you seek medical treatment from a United Healthcare Choice Plus network provider.
• Dental Insurance: Coverage is offered through UMR to provide dental and orthodontic care. In addition, our dental plan has no network which allows you to see any dentist you prefer.
• Vision Insurance: Coverage is offered through VSP for assistance with contacts, glasses, or other vision needs.
• Health Savings Account: A savings account that is tax-free and interest-bearing that you can use to pay for qualified medical expenses like doctor visits, prescriptions, and emergency room bills. The City of Montrose provides an employer contribution at the beginning of the year.
• Life and AD&D Insurance: City-paid policies provide security for you and your family. Additional voluntary plans are available to supplement City-paid plans for employees and their dependents.
• Retirement Plan: A defined contribution investment program for non-sworn employees. The City will contribute 8% of your gross base wages. Sworn Police Officers are enrolled in a defined benefit investment program through FPPA.

Paid Holidays

• Martin Luther King Jr . Day
• President’s Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Indigenous People's Day
• Veterans Day
• Thanksgiving Day
• Christmas Day
• New Year's Day

Paid Vacation and Sick Leave: Employees are credited with vacation time each pay period that may be used after the first three (3) months of employment. Employees begin earning/utilizing sick leave immediately.

Employee Assistance Program: Coverage is through Triad. Triad offers brief, solution-focused counseling for employees, their spouses or significant others, and their dependents under 26. The counseling is free and completely confidential.

Black Canyon Golf Membership for City Employees: Free employee golf membership and 20% Rusty Putter and Pro Shop discount.

MRD Community Recreation Center Membership: Deeply discounted membership for employees and their dependents.

For more information regarding our benefits please refer to Human Resources via email: [e-mail]