Customer Service-Technician

Uniti

Kittanning (Armstrong County)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Job summary

Uniti seeks a Customer Service Technician to install and repair residential and business services, using test equipment and customer-focused problem solving. You will work both indoors and outdoors, with the possibility of pole climbing and ladder use, while maintaining safety and vehicle readiness.

The role requires basic tech and math skills, a valid driver’s license, and the ability to lift up to 50 lbs and meet physical requirements. Training and after-hours availability are part of the job.

Qualifications

Basic technology and math skills are required.
Must have a valid driver's license and safe driving record.
Color vision is needed for color-coded cabling.
Must be able to handle equipment with up to 275 lbs load.
Must lift up to 50 lbs and work aloft when required.
Must complete required safety training.
Able to work day, evening, weekend and holiday hours.
Willing to respond to after-hours callouts.
High school diploma or GED required.

Responsibilities

Install and repair residential and business services (phone, internet, video).
Train with tools and test equipment for various technologies and networks.
Recommend products and services that meet customer needs.
Work in buried and aerial plant; involve pole climbing and ladder use.
Operate and maintain the company vehicle safely and cleanly.
Work indoors and outdoors in diverse environments.
Complete safety training and follow safety standards.
Report to the Manager of Local Operations.

Skills

Tech aptitude

Customer service

Color vision

Safe driving

Physical lifting

After-hours responsiveness

Safety training

Test equipment usage

Education

High School Diploma or GED

Two-year technical degree

Tools

Test Equipment

Job description

About the Role:

Uniti’s team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You’ll Do:

Install and repair residential and business communications services including telephone, internet, and video.
Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
recommend products and services that resolve their communications needs.
Work in both buried and aerial plant requiring pole climbing and ladder skills.
Safely operate and maintain clean and organized company service vehicle.
Work in both inside and outside environments.
Complete necessary safety training and follow safety standards and regulations.
You will report to the Manager of Local Operations.

Do You Have?

Basic technology and math skills
Valid driver’s license and safe driving record
Ability to distinguish colors in use of color-coded cable.
Ability to use equipment with maximum load capacity of 275lbs.
Ability to lift up to 50lbs, capable of working aloft.
Ability to successfully complete required safety training.
Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
Ability to respond to after hour callouts.
High School Degree or GED equivalent

Even Better:

Customer service or sale experience.
Certifications or training directly related to the position.
Two-year technical degree in computers or electronics, or the equivalent in work experience.

Qualifications -Minimum Requirements:

Education: High School Diploma or equivalent
Certification/License: Must maintain a valid driver’s license and a safe driving record.
Compliance with Weight Restrictions/Safe Load Limits for Equipmentand Ladders

Physical Tasks– Standing Continuously: 67-100% | Walking Continuously: 67 – 100% | Sitting Occasionally: 0-33%

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%

Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver’s License Required: Driver’s License

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