Customer Service Tech I-FO

Uniti Group Inc.; Moody (AL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance Plans

401K Plan

Health & Flexible Savings Account

Life and AD&D, Spousal Life, Child Life Insurance Plans

Educational Assistance Plan

Job summary

A telecommunications company in Moody, Alabama, is seeking a Customer Service Tech I-FO to install and repair residential and business communications services. The role requires a valid driver’s license, the ability to lift up to 50 lbs, and basic technology skills. This position offers a range of benefits, including medical and dental insurance, a 401K plan, and educational assistance. Candidates with customer service or sales experience are preferred.

Qualifications

• Valid driver’s license and safe driving record.
• Ability to distinguish colors in use of color-coded cable.
• Ability to lift up to 50 lbs and capable of working aloft.

Responsibilities

• Install and repair residential and business communications services including telephone, internet, and video.
• Recommend products and services that resolve customers’ communications needs.
• Safely operate and maintain a clean and organized company service vehicle.

Skills

Basic technology and math skills

Customer service or sales experience

Education

High School Degree or GED equivalent

Two-year technical degree in computers or electronics

Job description

Overview

Customer Service Tech I‑FO at Uniti Group Inc. Responsibilities include installing, repairing, and troubleshooting residential and business communications services, training in product offerings, and maintaining a clean service vehicle. You will report to the Manager of Local Operations.

What You’ll Do

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Recommend products and services that resolve customers’ communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain a clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.
• Work assigned schedules and extended hours including day, evening, weekend, and holiday hours.

Qualifications

• Basic technology and math skills.
• Valid driver’s license and safe driving record.
• Ability to distinguish colors in use of color‑coded cable.
• Ability to use equipment with maximum load capacity of 275lbs.
• Ability to lift up to 50lbs, capable of working aloft.
• Ability to successfully complete required safety training.
• High School Degree or GED equivalent.

Even Better

• Customer service or sale experience.
• Certifications or training directly related to the position.
• Two‑year technical degree in computers or electronics, or the equivalent in work experience.

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

EEO Statement

Uniti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law. Qualified disabled individuals and protected veterans are given full consideration.