Customer Service Technician

Uniti

Saint Marys (Elk County)

On-site

USD 42,000 - 68,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Uniti is seeking a Customer Service Technician to install and repair residential and business communications services across diverse environments. You will use test equipment, train with tools, and recommend solutions to customers while adhering to safety standards.

The role demands physical capability, the ability to lift up to 50 lbs, and a valid driver’s license, with both indoor and outdoor work across day/evening/weekend shifts.

Qualifications

High School Diploma or GED is required.
Valid driver’s license and safe driving record.
Ability to lift up to 50 lbs and work aloft.
Ability to work with test equipment and tools.
Two-year technical degree in electronics is a plus.

Responsibilities

Install and repair residential and business communications services including telephone, internet, and video.
Train and work with tools and test equipment to support different technologies.
Recommend products and services to resolve customer needs.
Work with ladders and safety requirements for pole climbing and aerial plant.
Operate and maintain company service vehicle safely.
Work indoors and outdoors in various environments.
Complete required safety training and follow safety standards.

Skills

Customer service

Basic technology

Math skills

Color vision

Teamwork

Education

High School Diploma or GED

Two-year technical degree in electronics

Tools

Test equipment

Hand and power tools

Ladders

Vehicle maintenance

Job description

About the Role:

Kinetic team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You’ll Do:

Install and repair residential and business communications services including telephone, internet, and video.
Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
recommend products and services that resolve their communications needs.
Work in both buried and aerial plant requiring pole climbing and ladder skills.
Safely operate and maintain clean and organized company service vehicle.
Work in both inside and outside environments.
Complete necessary safety training and follow safety standards and regulations.
You will report to the Manager of Local Operations.

Do You Have?

Basic technology and math skills
Valid driver’s license and safe driving record
Ability to distinguish colors in use of color-coded cable.
Ability to use equipment with maximum load capacity of 275lbs.
Ability to lift up to 50lbs, capable of working aloft.
Ability to successfully complete required safety training.
Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
Ability to respond to after hour callouts.
High School Degree or GED equivalent

Even Better:

Customer service or sale experience.
Certifications or training directly related to the position.
Two-year technical degree in computers or electronics, or the equivalent in work experience.

Qualifications -Minimum Requirements:

Education: High School Diploma or equivalent
Certification/License: Must maintain a valid driver’s license and a safe driving record.
Compliance with Weight Restrictions/Safe Load Limits for Equipmentand Ladders

Physical Tasks– Standing Continuously: 67-100% | Walking Continuously: 67 – 100% | Sitting Occasionally: 0-33%

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%

Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver’s License Required: Driver’s License

Get your free, confidential resume review.

or drag and drop your file here.