Customer Service / Tech Support Rep (Night Shift, Remote) Représentant(e) du service client / support technique (quart de nuit, en télétravail)

Concentrix; United States; A distancia; CAD 34.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid training

Descripción de la vacante

Concentrix is hiring a remote Customer Service / Technical Support Representative to deliver exceptional customer experiences for a world-renowned brand. This role offers work-from-home flexibility, training, and opportunities for career growth within a Fortune 500 company.

You will resolve technical issues, handle inquiries, and assist customers with diverse devices and services. Qualifications include a high school diploma, 1+ year of customer service, strong communication, and the ability to

Formación

• Customer-focused role requiring strong relationship-building skills.
• Ability to work an evening or overnight schedule.
• Willingness to learn new technologies and troubleshoot effectively.

Responsabilidades

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Be an amazing problem-solver and deliver excellent customer experiences.

Conocimientos

Customer relationships

Multitasking

Problem solving

Adaptability

Technical support basics

Educación

High school diploma or GED

Herramientas

CRM software

Descripción del empleo

Join our award-winning “One Concentrix” team as a remote Customer Service / Technical Support Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service / Technical Support Representative at Concentrix is the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

• Strong focus on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

• The base salary for this position is $21.49/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay \"early,\" when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Description Du Poste

Le représentant du service client et du support technique (produits technologiques) – poste en télétravail de nuit – travaille depuis son domicile et interagit avec les clients par le biais d'appels entrants et sortants et/ou via Internet. Ce poste consiste à assurer le service client ainsi qu'à résoudre les problèmes et répondre aux questions courantes concernant les produits et/ou services du client. (Nous acceptons les candidatures pour ce poste en continu. Les anciens combattants sont encouragés à postuler.)

UNE NOUVELLE CARRIÈRE FAITE POUR VOUS

Vous recherchez une nouvelle carrière en télétravail au sein d'une organisation mondiale avant-gardiste, qui cultive une culture inclusive privilégiant l'humain et favorisant un véritable sentiment d'appartenance ? Vous souhaitez rejoindre une entreprise régulièrement primée pour ses classements parmi les « Meilleurs lieux de travail au monde », les entreprises où les « Employés sont les plus heureux » et les « Meilleures entreprises pour l'évolution de carrière » ? Alors, le poste de représentant du support technique et du service client en télétravail chez Concentrix est fait pour vous !

ÉVOLUTION DE CARRIÈRE ET DÉVELOPPEMENT PERSONNEL

Il s'agit d'une excellente opportunité de télétravail qui vous permettra de réinventer votre parcours professionnel tout en nouant des amitiés durables. Nous vous fournirons toute la formation, les outils technologiques et le soutien continu nécessaires à votre réussite. De plus, chez Concentrix, il existe un réel potentiel d'évolution professionnelle (et personnelle). En fait, environ 80 % de nos managers et dirigeants ont été promus en interne ! C'est pourquoi nous proposons toute une gamme de programmes GRATUITS d'apprentissage et de développement du leadership, conçus pour vous mener vers la carrière dont vous avez toujours rêvé.

VOS MISSIONS DANS CE RÔLE

• Assurer le support client