Customer Service Representative-Remote (Bilingual: Spanish and English) at Concentrix Little Rock, AR

Concentrix; Little Rock (AR); Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid training

Performance incentives

401K with company match

Health, dental, and vision insurance

Paid PTO and holidays

Employee assistance program

Job summary

Concentrix is hiring a remote customer service representative fluent in Spanish and English to support customers from home. You’ll handle inbound calls and online inquiries, resolving routine questions about products and services while delivering friendly, professional service.

This full-time, work-from-home position requires US residency and a quiet home office. Training is provided, and performance-based incentives are offered to recognize your contributions as you grow with a global

Qualifications

• Fluent in Spanish and English.
• 1+ year of customer service experience.
• Open availability.
• A quiet, distraction-free home environment.
• Proficiency with basic computer tasks.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences with a positive attitude.

Skills

Spanish-English bilingual

Customer service

Open availability

Home-office setup

Fast-paced multitasking

PC navigation

Education

High school diploma or GED

Job description

JOB DESCRIPTION

The customer service representative‑remote (bilingual: Spanish and English) works from home and interfaces with customers via inbound/outbound calls and/or via the internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a "work from home" career change with a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World’s Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote customer service representative position at Concentrix is just the right place for you! As a remote customer service representative, you’ll join an organically diverse team from 70+ countries where all members contribute and support each other’s success and well‑being, proudly united as "game‑changers." Together, we help the world’s best‑known brands improve their businesses through exceptional customer experiences and tech‑powered innovation. And due to continued growth, we’re looking for more talented game‑changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great "work from home" opportunity that will allow you to reimagine an all‑new career journey and develop "friends for life" at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

• Provide inbound customer support using a call flow guide in the customer’s preferred language


• Help customers resolve basic technical issues


• Track, document, and retrieve information in databases


• Offer additional products and/or services


• Deliver expert customer experiences...with a smile

YOUR QUALIFICATIONS

• the ability to read, write and speak fluently both Spanish and English


• 1+ year of customer service experience


• Open availability


• A high school diploma or GED


• A quiet, distraction‑free environment to work from in your home


• Proficiency in fast‑paced multi‑tasking


• Eagerness to learn new technologies


• Strong computer navigation skills and PC knowledge


• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)


• High Speed internet (no wireless/hotspots or satellite) and a smartphone


• Must reside in the United States and have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

• Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)


• Paid training and performance‑based incentives


• Lucrative employee referral bonus opportunities


• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)


• Health and wellness programs with trained partners to help promote a healthy you


• Mentorship programs that support your rewarding career journey


• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support


• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

LOCATION & EMPLOYMENT TYPE

Location: USA, OH. Work-at-Home. Language Requirements: N/A. Time Type: Full time. Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

CALIFORNIA RESIDENT NOTICE

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ELIGIBILITY TO WORK

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

EEO & VETERAN ACTION

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.