Customer Service Tech I-FO

Uniti

Commerce (GA)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Job summary

Uniti is seeking Customer Service Technicians to install and repair residential and business communications services, including telephone, internet, and video. You will train with tools and test equipment to service multiple technologies and network designs, recommending solutions that meet customers’ needs.

You will work in both buried and aerial plant, perform pole climbing and ladder work when required, operate the service vehicle safely, and complete required safety training while reporting

Qualifications

Basic technology and math skills.
Valid driver’s license and safe driving record.
Ability to distinguish colors in color-coded cable.
Ability to lift up to 50lbs and work aloft.
Ability to complete required safety training.
Ability to work schedules including evenings, weekends and holidays.
Ability to respond to after-hours callouts.
High School Degree or GED.

Responsibilities

Install and repair residential and business services including telephone, internet, and video.
Train and work with tools and test equipment to service multiple technologies and network designs.
Recommend products and services to resolve customers’ needs.
Work in buried and aerial plant; climbing poles and ladders when required.
Safely operate and maintain the company vehicle and environment.

Skills

Customer service

Technical aptitude

Communication

Math skills

Valid driver’s license

Education

High School Diploma

Tools

Test equipment

Ladders

Job description

About the Role:

Uniti's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You'll Do:

Install and repair residential and business communications services including telephone, internet, and video.
Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
recommend products and services that resolve their communications needs.
Work in both buried and aerial plant requiring pole climbing and ladder skills.
Safely operate and maintain clean and organized company service vehicle.
Work in both inside and outside environments.
Complete necessary safety training and follow safety standards and regulations.
You will report to the Manager of Local Operations.

Do You Have?

Basic technology and math skills
Valid driver's license and safe driving record
Ability to distinguish colors in use of color-coded cable.
Ability to use equipment with maximum load capacity of 275lbs.
Ability to lift up to 50lbs, capable of working aloft.
Ability to successfully complete required safety training.
Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
Ability to respond to after hour callouts.
High School Degree or GED equivalent

Even Better:

Customer service or sale experience.
Certifications or training directly related to the position.
Two-year technical degree in computers or electronics, or the equivalent in work experience.

Qualifications -Minimum Requirements:

Education: High School Diploma or equivalent
Certification/License: Must maintain a valid driver's license and a safe driving record.
Compliance with Weight Restrictions/Safe Load Limits for Equipmentand Ladders

Physical Tasks- Standing Continuously: 67-100% | Walking Continuously: 67 - 100% | Sitting Occasionally: 0-33%

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%

Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver's License Required: Driver's License

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