Customer Service Tech II-FO

Uniti

China Grove (NC)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Job summary

Uniti is seeking a Customer Service Technician to install and repair residential and business communications services across the United States. You will train with test equipment, assist customers in selecting suitable products, and support multiple technologies and network designs.

This role requires a valid driver’s license, ability to lift up to 50 lbs, and willingness to work day, evening, weekend, and holiday hours in both indoor and outdoor environments.

Qualifications

High School Diploma or GED required.
Valid driver’s license and safe driving record.
Ability to lift up to 50 lbs and work aloft.
Willingness to work day, evening, weekend and holiday hours.
Ability to climb ladders and use tools safely.
Color vision for color-coded cables.
Safety training completion and adherence to standards.

Responsibilities

Install and repair residential and business services for phone, internet and video.
Train with tools and test equipment for various technologies.
Recommend products and services to meet customer needs.
Work in buried and aerial plant; climb ladders and use safety gear.
Maintain clean, safely equipped company vehicle.
Report to the Manager of Local Operations.

Skills

Basic technology skills

Math skills

Color discrimination

Safe driving record

Ability to lift 50 lbs

Flexibility with hours

Education

High School Diploma or GED

Two-year technical degree in computers/electronics

Tools

Test equipment

Ladders

Hand and Power Tools

Vehicle equipment

Job description

About the Role:

Uniti’s team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You’ll Do:

Install and repair residential and business communications services including telephone, internet, and video.
Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
recommend products and services that resolve their communications needs.
Work in both buried and aerial plant requiring pole climbing and ladder skills.
Safely operate and maintain clean and organized company service vehicle.
Work in both inside and outside environments.
Complete necessary safety training and follow safety standards and regulations.
You will report to the Manager of Local Operations.

Do You Have?

Basic technology and math skills
Valid driver’s license and safe driving record
Ability to distinguish colors in use of color-coded cable.
Ability to use equipment with maximum load capacity of 275lbs.
Ability to lift up to 50lbs, capable of working aloft.
Ability to successfully complete required safety training.
Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
Ability to respond to after hour callouts.
High School Degree or GED equivalent

Even Better:

Customer service or sale experience.
Certifications or training directly related to the position.
Two-year technical degree in computers or electronics, or the equivalent in work experience.

Qualifications -Minimum Requirements:

Education: High School Diploma or equivalent
Certification/License: Must maintain a valid driver’s license and a safe driving record.
Compliance with Weight Restrictions/Safe Load Limits for Equipmentand Ladders

Physical Tasks– Standing Continuously: 67-100% | Walking Continuously: 67 – 100% | Sitting Occasionally: 0-33%

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%

Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver’s License Required: Driver’s License

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