Customer Service Team Leader (Front End Support Manager)

Whole Foods Market; Cedar Park (TX); On-site; Full time

Job summary

A leading company in the retail industry is seeking a Customer Service Team Leader to oversee daily operations and ensure excellent customer service. This full-time role involves leading a team, managing cash and expenses, and fostering a positive environment. Candidates should have retail experience and strong leadership skills.

Qualifications

• At least 24 months of retail experience, including 12 months of team leadership.
• Physical ability to lift 50 pounds and work in various environmental conditions.

Responsibilities

• Provide leadership to the Store Support team, overseeing daily operations.
• Ensure excellent customer service by maintaining courteous and efficient interactions.
• Train, mentor, motivate, and evaluate Team Members.

Skills

Leadership

Customer Service

Team Development

Tools

Microsoft Office

Job description

Customer Service Team Leader (Front End Support Manager)

Join to apply for the Customer Service Team Leader (Front End Support Manager) role at Whole Foods Market.

Job Details

This range is provided by Whole Foods Market. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.40/hr - $40.40/hr

Responsibilities

• Provide leadership to the Store Support team, overseeing daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects.
• Lead and develop Associate Team Leaders and Team Members, including hiring, development, corrective actions, and separations.
• Ensure excellent customer service by maintaining courteous, friendly, and efficient interactions at all times.
• Adhere to store Standard Operating Procedures and support company core values and initiatives.
• Build relationships with vendors and ensure compliance with health and safety regulations.
• Monitor industry trends and competitors to sustain a high level of knowledge.
• Foster a positive team environment, promoting teamwork, mutual respect, and morale.
• Respond promptly to customer needs and questions, ensuring a high level of customer satisfaction.
• Train, mentor, motivate, and evaluate Team Members to maintain a high-performance team.

Qualifications

• At least 24 months of retail experience, including 12 months of team leadership.
• Physical ability to lift 50 pounds and work in various environmental conditions.
• Flexible schedule including nights, weekends, and holidays.
• Proficiency with Microsoft Office, email, and operational applications.

Additional Information

All roles require adherence to health and safety standards, regulatory compliance, and supporting store initiatives. The role is full-time, mid-senior level, and within the retail industry.