CRM Specialist [78395]

Onward Search; United States; Remote; Full time

Job summary

A leading company is seeking a CRM Specialist to drive impactful CRM campaign strategies for a Fortune 500 Fintech client. This fully remote contract role requires strong collaboration skills and experience in managing complex CRM initiatives. The position offers competitive pay and benefits for a 40-hour work week.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Program

eLearning

Education Reimbursement

Ongoing Training & Development

Qualifications

• 3+ years of experience in CRM engagement through various channels.
• Proven ability to manage complex CRM campaigns.

Responsibilities

• Identify and address workflow gaps to optimize processes.
• Design and oversee ad-hoc campaigns and customer journeys.

Skills

Communication

Collaboration

Attention to Detail

Strategic Thinking

Proactivity

Tools

Salesforce Marketing Cloud

Iterable

Braze

Job description

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This range is provided by Onward Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45.00/hr - $55.21/hr

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a CRM Specialist for a Fortune 500 Fintech client. Team culture is based on open communication, accountability, and collaboration.

Our direct Fortune 500 client is looking for someone to join the Marketing team to drive impactful CRM campaign strategies that enhance engagement, retention, and reactivation.

This is a contract until December 12, 2025 + possible extension and possible convert to perm. The team is located in Mountain View, CA, and the role is fully remote. Onward Search provides benefits for 40 hour work week and weekly paychecks (W2) for duration of the contract.

CRM Specialist Responsibilities:

• You'll identify and address workflow gaps, crafting actionable plans to optimize processes.
• By maintaining a comprehensive view of key lifecycle stages, you'll provide valuable insights into successful strategies and areas for improvement.
• Take charge of prioritizing initiatives across diverse countries and stakeholders.
• You'll be responsible for designing, implementing, and overseeing ad-hoc campaigns and customer journeys via email and push notifications.
• Your role ensures that all communications are effectively translated, delivering an exceptional customer experience.
• Champion efficiency and automation to eliminate manual and redundant tasks across various regions.
• You'll define operational and support models to seamlessly integrate additional countries into our client's framework.
• Collaborate with Strategy, Management, and Foundations teams to develop robust reporting metrics (designed to provide reliable insights, ensuring they can be efficiently scaled without manual calculations for each country)
• Engage regularly with the Legal team to ensure all CRM initiatives comply with varying international regulations.
• Stay ahead of the curve by keeping abreast of industry trends, competitor activities, and emerging opportunities in CRM
• Share your knowledge with the team, recommending and implementing best practices

CRM Specialist Requirements:

• 3+ years of experience driving customer engagement through email, push, in-app notifications, and SMS.
• Proven ability to manage CRM program intake, workflow, and the end-to-end execution of complex CRM campaigns involving cross-functional teams (Product Management, Product Marketing).
• Proficient in enterprise CRM platforms (e.g., Salesforce Marketing Cloud, Iterable, Braze) and possesses a solid understanding of basic HTML and email best practices.
• Adept at designing and executing A/B and multivariate tests to measure impact, analyze results, and derive actionable insights.
• Exceptional communicator with meticulous attention to detail, capable of thriving in fast-paced environments.
• A strategic and proactive self-starter with strong cross-functional collaboration skills, consistently exceeding expectations.
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this CRM Specialist opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

This position has an application deadline of May 23, 2025.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Marketing, Quality Assurance, and Product Management

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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