Support Incident Specialist (Temporary - 6 months)

ttg Talent Solutions; Orlando (FL); Remote; Full time

Job summary

A dynamic IT Global Support Team is looking for a Support Incident Specialist for a temporary role lasting approximately 6 months. This full-time position focuses on assisting with IT support projects, ensuring compliance with internal policies, and delivering exceptional customer service.

Qualifications

• Minimum of one year of customer support or Service Desk experience preferred.
• Proficient knowledge of Microsoft operating systems and applications.

Responsibilities

• Review new Incident and Service Requests via ServiceNow.
• Collaborate with team members to resolve technical support issues efficiently.

Skills

Customer Support

Communication

Analytical Skills

Education

High School Diploma

Some College Coursework in IT

Tools

ServiceNow

Microsoft Operating Systems

Job description

Support Incident Specialist (Temporary - 6 months)

Location : Remote (US-based)

Type : Temporary

Schedule : Full-time (Flexible shifts may apply)

Pay Rate : $22.00 / hour

Description :

We are seeking a highly motivated Support Incident Specialist to join a dynamic IT Global Support Team on a temporary basis for approximately 6 months. This role focuses on assisting with special projects that require additional IT support resources. The ideal candidate will be detail-oriented, organized, and passionate about delivering outstanding internal customer service.

Key Responsibilities :

• Review new Incident and Service Requests via ServiceNow, ensuring all IT control requirements are met.
• Promptly document and return incomplete requests for revision.
• Follow up on pending system access requests and maintain ticket queues aligned with service level objectives.
• Quickly identify issues needing escalation and alert the department manager in a timely manner.
• Allocate IT support tickets appropriately and assist in more complex resolutions as needed.
• Collaborate with team members to resolve technical support issues efficiently.
• Actively contribute to continuous process improvement initiatives.
• Ensure compliance with internal policies, federal and state regulations, and safety standards.

Requirements :

• High school diploma or equivalent required; some college coursework in Information Technology is a plus.
• Minimum of one year of customer support or Service Desk experience preferred.
• Proficient knowledge of Microsoft operating systems and applications.
• Experience with ServiceNow or similar ticketing systems preferred.
• Strong communication, interpersonal, and analytical skills.
• Detail-oriented, with an ability to prioritize tasks effectively.
• Committed to providing high-quality customer service to internal clients.
• Ability to work independently and thrive in a fast-paced, team-oriented environment.

Additional Information :

• Standard office environment; remote work flexibility may apply.
• Candidates must successfully complete a drug test and background check before hire.
• Temporary role expected to last approximately 6 months.

ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.

At ttg, "We believe in making a difference One Person at a Time," ttg OPT.