Customer Service Team Leader — Call Center Supervisor

Youngwilliams Pc; Jackson (MS); On-site; USD 40,000 - 56,000; Full time

Job summary

Young Williams PC in Jackson, MS is seeking a Supervisor to lead a team of Customer Service Representatives and Customer Service Leads, ensuring outstanding service to internal and external customers. The role focuses on coaching, performance management, and meeting productivity metrics.

The successful candidate will have a High School diploma or GED, 2+ years in inbound call center settings, and proven leadership skills, with strong communication and proficiency in MS Office and online

Qualifications

• High School diploma or GED required.
• 1–2 years of college or business school preferred.
• Minimum 2 years of inbound call center experience.
• Proven record of leadership, motivation, and training employees.
• Ability to navigate websites during calls to locate information.
• Proficient with Microsoft programs, email, and Internet.
• Strong interpersonal, organizational, and communication skills.
• Commitment to a positive team environment.

Responsibilities

• Supervise a team of CSRs; motivate, evaluate, and reward performance.
• Oversee setting goals and performance expectations.
• Develop policies and procedures for daily operations.
• Ensure productivity and quality metrics are met.
• Provide coaching to team on success and improvements.
• Conduct weekly team meetings and share current information.
• Develop tools to assist management in reporting.
• Maintain confidentiality of state computer systems.
• Regular and timely attendance.
• Other duties as assigned.

Skills

Leadership

Team management

Coaching

Communication

Customer service

Call center experience

Education

High School diploma or GED

College/Business School preferred

Tools

Microsoft Office

Email

Internet

Job description

Young Williams PC in Jackson, MS is seeking a Supervisor to lead a team of Customer Service Representatives and Customer Service Leads, ensuring outstanding service to internal and external customers. The role focuses on coaching, performance management, and meeting productivity metrics.

The successful candidate will have a High School diploma or GED, 2+ years in inbound call center settings, and proven leadership skills, with strong communication and proficiency in MS Office and online