Customer Service Team Lead — Training, Discounts & Growth

Drakes Supermarkets; Drakes Branch (VA); On-site; USD 39,000 - 61,000; Full time

Benefits offered by this job

Staff and family discount across Drak­

Gym memberships

Health insurance

Retail management qualifications

First aid qualifications

Vehicle leasing

Career progression

Job summary

Drakes Supermarkets' Lightsview store is seeking a motivated and hard-working leader to join and head the store's Customer Service department. You will report directly to the Customer Service Manager and be responsible for managing a small team, creating rosters, generating orders, and completing stock takes plus more.

Working in a highly competitive supermarket environment, you will demonstrate a hands-on, customer-focused approach, with strong communication and merchandising skills, and a

Qualifications

• Customer service experience is desirable.
• Ability to supervise team members.
• Passion and enthusiasm with a hands-on approach.
• Unparalleled commitment to customer service.
• Excellent communication skills.
• Ability to liaise with both team members and management.
• A flair for merchandising.
• Commitment to work health and safety standards.

Responsibilities

• Manage a small team within the Customer Service department.
• Create rosters and generate orders.
• Complete stock takes and other related tasks.

Skills

Customer service

Team supervision

Communication skills

Merchandising

Safety compliance

Job description

Drakes Supermarkets' Lightsview store is seeking a motivated and hard-working leader to join and head the store's Customer Service department. You will report directly to the Customer Service Manager and be responsible for managing a small team, creating rosters, generating orders, and completing stock takes plus more.

Working in a highly competitive supermarket environment, you will demonstrate a hands-on, customer-focused approach, with strong communication and merchandising skills, and a