Customer Service Manager — Lead Team + ESOP & PTO

Palmer-Donavin; Grove City (OH); Vor Ort; USD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Employee Stock Ownership Plan (ESOP)

Up to 112 Hours of PTO in first year

401(k) retirement plan with company 
匹

Health, dental, and vision coverage

Life & Disability Insurance

Parental leave

Wellness program

Zusammenfassung

Palmer-Donavin in Grove City, OH is seeking a Customer Service Manager to lead the customer service team and drive exceptional experiences while boosting operational efficiency and growth. You will supervise order management, customer communications, and process improvements, partnering with sales, operations, and leadership to resolve issues and elevate service metrics in a fast-paced environment.

You will develop procedures, train teammates, and monitor KPIs to ensure consistent, high-quality

Qualifikationen

• Bachelor's degree in a related field.
• 5+ years in customer service and team leadership, with process improvement experience.
• Strong verbal and written communication, problem-solving, and relationship-building skills.

Aufgaben

• Lead, develop, and support Customer Service team members.
• Monitor performance metrics such as response times, transfer rates, satisfaction, and productivity.
• Oversee order management for accuracy, timeliness, and proactive delay communication.
• Resolve escalated customer concerns and collaborate with internal departments.

Kenntnisse

Leadership

Communication

Problem-solving

Coaching

Relationship-building

Organizational skills

Ausbildung

Bachelor's degree in Business, Communications, Management, or related field

Tools

CRM systems

ERP systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Customer service reporting tools

Jobbeschreibung

Palmer-Donavin in Grove City, OH is seeking a Customer Service Manager to lead the customer service team and drive exceptional experiences while boosting operational efficiency and growth. You will supervise order management, customer communications, and process improvements, partnering with sales, operations, and leadership to resolve issues and elevate service metrics in a fast-paced environment.

You will develop procedures, train teammates, and monitor KPIs to ensure consistent, high-quality