Customer Service Supervisor

Applied Medical Technology, Inc. (AMT); Brecksville (OH); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with 100% match

Paid Time Off (PTO)

Family-oriented environment

Discretionary annual raises

On-site vending and gym

Employee appreciation events

Tuition reimbursement

Referral bonuses

Employee assistance programs

Job summary

An established industry player in medical equipment manufacturing is seeking a Customer Service Supervisor to lead a dedicated team. This exciting role involves training and supporting customer service representatives, ensuring exceptional service delivery, and managing daily operations. The ideal candidate will possess strong communication skills and a knack for problem-solving. With a focus on team collaboration and customer satisfaction, this position offers a unique opportunity to contribute to a family-oriented environment while enjoying competitive benefits and growth potential. Join a company that values its employees and fosters a supportive workplace culture.

Qualifications

• Previous customer service experience required.
• Proficient with Microsoft Suite: Outlook, Excel, PowerPoint, Word.

Responsibilities

• Manage and train customer service reps.
• Oversee daily CS activities: Phone calls, order entry, invoicing.
• Gather feedback from customers regarding product and service performance.

Skills

Customer Service Management

Communication Skills

Problem Solving

Microsoft Office Suite

Mathematical Calculations

Education

Associate's Degree

Bachelor's Degree

Tools

Microsoft Dynamics

ERP Systems

Job description

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Job Description

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT’s steady growth creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while reaching users worldwide.

Position Summary

Supervise, train, and support all customer service representatives.

This position is 100% on-site in Brecksville, OH.

Duties and Responsibilities

• Manage and train customer service reps.
• Obtain extensive knowledge of AMT’s product line and company policies.
• Oversee daily CS activities: Phone calls, order entry, invoicing, email inbox, etc.
• Troubleshoot and problem-solve with customers via phone and email.
• Gather feedback from customers regarding product and service performance.
• Handle Returned Goods Authorization and product complaints: Reporting in the ERP system and follow-up with customers.
• Perform annual performance reviews of all CS reps.
• Communicate updates and news with all necessary departments.
• Must be a team player with excellent communication skills.
• Handle daily invoicing.
• Run ERP system reports and collaborate with the finance department for credits and new account setup.
• Maintain and update accounts in the ERP system.
• Other duties as assigned.

Supervisory Responsibilities

Supervise, train, and support all customer service representatives.

Requirements

Minimum Qualifications

• Associate’s degree or higher; previous customer service experience required.
• Proficient with Microsoft Suite: Outlook, Excel, PowerPoint, Word.
• Microsoft Dynamics experience is a plus but not required.

Skills and Abilities

Ability to read, analyze, and interpret business materials and regulations. Write reports and correspondence. Present information effectively and respond to questions from managers, clients, and the public.

Ability to perform mathematical calculations and apply basic algebra and geometry concepts. Solve practical problems and interpret technical instructions.

Essential Job Functions

Effective communication, analysis, troubleshooting, and teamwork are critical. Ability to interpret written and technical materials, develop team standards, and ensure policy compliance. Physical ability to communicate verbally for hours, use computers, and work in a moderate noise environment.

Knowledge, Skills, and Equipment

Knowledge of office procedures, business communication, and software. Ability to prioritize and work independently. Use of telephones, computers, and office equipment.

Additional Requirements

Passing a drug, alcohol, and background check may be required.

Benefits

• Medical, dental, and vision insurance starting after 30 days.
• Voluntary benefits including hospital indemnity, critical illness, life insurance, and disability.
• 401k with 100% match up to 3% of salary.
• Paid Time Off (PTO) plus nine holidays starting from day one.

Additional Perks

• Family-oriented environment
• Discretionary annual raises
• On-site vending and gym
• Employee appreciation events
• Tuition reimbursement
• Referral bonuses
• Employee assistance programs

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Medical Equipment Manufacturing