Customer Service Team Lead – Logistics

DHL Supply Chain; Lancaster (Lancaster County); On-site; Confidential; Full time

Benefits offered by this job

Competitive wages

Health, dental, and vision insurance

401K plan

Paid vacation and holidays

Job summary

A leading logistics company in Lancaster is seeking a motivated individual for a supervisory role. You will coordinate daily operations, resolve customer issues, and enhance staff productivity in a dynamic environment. The ideal candidate holds a bachelor's degree and has supervisory experience, preferably in logistics. The organization offers competitive wages and comprehensive benefits including health, dental, 401K, and paid time off.

Qualifications

• 1-3 years of experience in a lead/supervisory/management position.
• 1-2 years of logistics industry experience preferred.
• Previous customer service and operations background required.

Responsibilities

• Coordinate and supervise the shift including daily operations.
• Review customer complaints and follow up with management.
• Lead support staff to increase productivity.

Skills

Logistics management

Customer service

Supervisory skills

Teamwork

Education

Bachelor’s degree or equivalent experience

Job description

A leading logistics company in Lancaster is seeking a motivated individual for a supervisory role. You will coordinate daily operations, resolve customer issues, and enhance staff productivity in a dynamic environment. The ideal candidate holds a bachelor's degree and has supervisory experience, preferably in logistics. The organization offers competitive wages and comprehensive benefits including health, dental, 401K, and paid time off.