Customer Service Team Lead — Drive Service Excellence

Abbott; Temecula (CA); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Free medical coverage

Retirement savings plan

Tuition reimbursement

Education benefit

Job summary

Abbott in Temecula, CA is seeking a Supervisor Customer Service to lead the operations of the Customer Service department. You will coach, develop, and motivate a team while ensuring high quality service and adherence to company policies.

This role requires a Bachelor's degree (Master's preferred) and at least five years of related experience. The position emphasizes staffing, scheduling, compliance, and continuous improvement in a fast-paced healthcare environment.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Master's degree preferred.
• Minimum 5 years of related work experience.
• Monitors progress of nonexempt employees toward goals and resources.
• Works in a quality system environment with regulatory awareness.
• Develops and identifies new work processes and continuous improvement.

Responsibilities

• Staffing plan and HR coordination to ensure required staffing levels.
• Develop direct reports with training, tasks, and performance reviews.
• Develop work schedules for the department to meet quality standards.
• Monitor compliance of department documents with regulations and procedures.
• Maintain and modify personnel records to reflect changes.
• Interact with internal/external customers to ensure compliance and relationships.
• Monitor business indicators and recommend efficiency improvements.
• Oversee area activities and provide direct supervision to personnel.
• Make day-to-day decisions aligning with policies and regulations.

Skills

Bachelor's degree

Master's degree

5+ years experience

Quality system

Process improvement

Education

Bachelor's Degree in Related field

Master's Degree Preferred

Job description

Abbott in Temecula, CA is seeking a Supervisor Customer Service to lead the operations of the Customer Service department. You will coach, develop, and motivate a team while ensuring high quality service and adherence to company policies.

This role requires a Bachelor's degree (Master's preferred) and at least five years of related experience. The position emphasizes staffing, scheduling, compliance, and continuous improvement in a fast-paced healthcare environment.