Customer Service Supervisor: Lead, Grow, Impact

Abbott Laboratories; Temecula (CA); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Free medical coverage

Excellent retirement plan

Tuition reimbursement

FreeU education benefit

Career development

Job summary

Abbott Laboratories in Temecula, CA, within the Vascular Devices division, seeks a Supervisor Customer Service to lead a high-performing team and ensure service excellence. You will develop staff, maintain relationships with internal and external customers, and drive cost-efficient processes.

You’ll implement staffing plans, oversee training, scheduling, policy compliance, and performance reviews, while maintaining accurate records and fostering a positive work environment.

Qualifications

• Bachelor's Degree in related field or equivalent combination of education and work experience.
• Master's Degree preferred.
• Minimum 5 years of related work experience.
• Monitors progress of nonexempt employees toward departmental goals; monitors costs of projects and resources.
• Works in a quality system environment with regulatory compliance awareness.

Responsibilities

• Implements staffing plan and coordinates selection with HR to ensure staffing levels.
• Develops direct reports through training and performance reviews.
• Develops work schedules to meet priorities and quality standards.
• Monitors department documents for regulatory compliance and accuracy.
• Maintains personnel records and ensures data accuracy.
• Interacts with internal/external customers to ensure compliance and positive relationships.
• Reads organizational literature and solicits input to improve efficiency and competitiveness.
• Oversees area activities and resolves conflicts to meet goals.
• Makes day-to-day decisions aligned with company policies.

Skills

Leadership

Coaching

Staff supervision

Education

Bachelor's Degree in related field

Master's Degree (preferred)

Job description

Abbott Laboratories in Temecula, CA, within the Vascular Devices division, seeks a Supervisor Customer Service to lead a high-performing team and ensure service excellence. You will develop staff, maintain relationships with internal and external customers, and drive cost-efficient processes.

You’ll implement staffing plans, oversee training, scheduling, policy compliance, and performance reviews, while maintaining accurate records and fostering a positive work environment.