Customer Service Team Lead — Coaching, Ops & Metrics

Odyssey Logistics; Pearl City (HI); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical plans with FSA/HSA options

Dental Insurance

Vision Insurance

Life and Disability Insurance

401(k) Plan with Company Match

PTO and Holidays

Employee Assistance Program

Wellness Program

Vendor discounts

Job summary

Odyssey Logistics is seeking a Customer Service Team Lead in Pearl City, HI. This onsite role leads daily customer service operations, mentors a team, and drives service excellence in a fast-paced, collaborative environment.

The position requires 3–5 years in customer service with supervisory experience; a Bachelor's degree is preferred, and strong analytical and communication skills are essential. Competitive benefits and a 40-hour workweek accompany the role.

Qualifications

• Bachelor's degree preferred.
• 3–5 years of customer service experience.
• Experience mentoring, coaching, or supervising team members preferred.

Responsibilities

• Lead and mentor Customer Service representatives to ensure high performance.
• Address escalated customer concerns and drive operational improvements.
• Monitor key performance metrics and prepare regular performance reports.

Skills

Leadership

Coaching

Communication

Data analysis

Problem solving

Time management

Teamwork

Education

Bachelor's degree in Business Administration

Tools

CRM software

MS Office

Job description

Odyssey Logistics is seeking a Customer Service Team Lead in Pearl City, HI. This onsite role leads daily customer service operations, mentors a team, and drives service excellence in a fast-paced, collaborative environment.

The position requires 3–5 years in customer service with supervisory experience; a Bachelor's degree is preferred, and strong analytical and communication skills are essential. Competitive benefits and a 40-hour workweek accompany the role.