Onsite Customer Service Team Lead — Mentor & Metrics-Driven Ops

Odyssey-Logistics-; Pearl City (HI); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical plans

Dental Insurance

Vision Insurance

Life and Disability Insurance

401(k) Plan with Company Match

PTO & Holidays

Employee Assistance Program

Health & Wellness Program

Discounts with Vendors

Job summary

Odyssey Logistics in Pearl City, HI is seeking a Customer Service Team Lead to oversee daily operations and drive service excellence. You will mentor and coach a team of customer service representatives, monitor performance metrics, and implement process improvements to enhance customer experiences.

The role requires 3–5 years of customer service leadership, a Bachelor's degree, and proficiency with CRM software and data reporting tools.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field preferred.
• Minimum of 3–5 years of customer service experience.
• Experience mentoring, coaching, or supervising team members preferred.
• Ability to provide constructive feedback, coach employees, and support team development.
• Strong leadership and communication skills.

Responsibilities

• Lead and mentor customer service representatives.
• Monitor performance metrics and improve operations.
• Handle escalated customer concerns and ensure service quality.
• Collaborate with other departments to improve customer experience.
• Prepare performance reports and support cost-saving initiatives.

Skills

Leadership

Coaching

Customer service

Communication

Problem-solving

Analytics

Team collaboration

Education

Bachelor's degree in Business Administration/Management

Tools

CRM software

Office suite

Data reporting tools

Job description

Odyssey Logistics in Pearl City, HI is seeking a Customer Service Team Lead to oversee daily operations and drive service excellence. You will mentor and coach a team of customer service representatives, monitor performance metrics, and implement process improvements to enhance customer experiences.

The role requires 3–5 years of customer service leadership, a Bachelor's degree, and proficiency with CRM software and data reporting tools.